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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417161
Report Date: 12/13/2022
Date Signed: 12/13/2022 02:28:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2022 and conducted by Evaluator Adrian Risher
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20221021131621
FACILITY NAME:DONA SANCHEZ FAMILY CHILD CAREFACILITY NUMBER:
197417161
ADMINISTRATOR:DONA SANCHEZ, JACQUELINEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 920-4724
CITY:LOS ANGELESSTATE: CAZIP CODE:
90047
CAPACITY:14CENSUS: 0DATE:
12/13/2022
UNANNOUNCEDTIME BEGAN:
02:10 PM
MET WITH:Jacqueline Dona Sanchez, LicenseeTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Personal Rights: daycare child cries excessively while in care
INVESTIGATION FINDINGS:
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On 12/13/2022, Licensing Program Analyst (LPA) Adrian Risher conducted a complaint subsequent visit regarding the above mentioned allegation to deliver the findings. LPA Risher provided the purpose of the visit and did not observe any children in care. LPA Lillian Casillas provided Spanish interpretation via telephone during the visit. LPA Risher met with Jacqueline Dona Sanchez, Licensee

On 10/21/2022, ESCCRO received a complaint regarding daycare child cries excessively while in care. Information was reported that there is a baby crying for long periods of time.

On 10/27/2022, LPA Risher conducted an interview with the Licensee. LPA requested a copy of the facility roster from licensee during the initial visit.

On 12/13/2022, LPA Risher conducted a subsequent visit to attempt to interview children in care.
Unsubstantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 12/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20221021131621
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: DONA SANCHEZ FAMILY CHILD CARE
FACILITY NUMBER: 197417161
VISIT DATE: 12/13/2022
NARRATIVE
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Staff talk to the children when they are crying. Staff help the children calm down. Staff help children gain confidence then they stop crying. If staff need additional support then they speak with the parents about the child’s behavior.

A full investigation was conducted which included observations and interviews. The information received did not reveal evidence that a daycare child is crying excessively. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations are found to be unsubstantiated. Facility speak to the children and help them calm down when they are crying. Based on interviews and observations, no evidence has shown that there was a personal rights violation.

Exit interview was conducted and report was provided to Dona Sanchez, Licensee. Appeal rights will be provided

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 12/13/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2