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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197417237
Report Date: 01/09/2020
Date Signed: 01/09/2020 10:36:55 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2019 and conducted by Evaluator Helen Estrella
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20191024095154
FACILITY NAME:LANGUAGE GROVE COMMUNITY PRESCHOOL, THEFACILITY NUMBER:
197417237
ADMINISTRATOR:BELTRAN, YESENIAFACILITY TYPE:
850
ADDRESS:9550 HASKELL AVENUETELEPHONE:
(818) 892-7100
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:45CENSUS: 25DATE:
01/09/2020
UNANNOUNCEDTIME BEGAN:
08:46 AM
MET WITH:Gloria Flugum - AdministratorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Other - Director is retaliating against parents due to a complaint being filed
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/9/2020, Licensing Program Analyst (LPA) Helen Estrella conducted an unannounced complaint inspection to the child care center for the purpose of concluding a complaint investigation. Upon arrival, LPA met with Administrator Gloria Flugum and was informed of the nature of the visit. There was a total census of 25 children present being supervised by 5 staff during the inspection.

This agency has investigated the aforementioned complaint allegations. Based upon the evidence obtained throughout the course of investigation which include observations at the facility, interview with relevant parties, and records review, we have concluded there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, this allegation has been determined Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was completed and a copy of this report with appeal rights was provided to the Administrator.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Jennie FerreiraTELEPHONE: (424) 301-3073
LICENSING EVALUATOR NAME: Helen EstrellaTELEPHONE: (424) 301-3073
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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