197417237-1-9-2020-30-CC-PFLS-BKNTCV-20200109133720

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197417237
Report Date: 01/09/2020
Date Signed: 01/09/2020 10:39:34 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2019 and conducted by Evaluator Helen Estrella

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20191011180919

FACILITY NAME:	LANGUAGE GROVE COMMUNITY PRESCHOOL, THE		FACILITY NUMBER:	197417237
ADMINISTRATOR:	BELTRAN, YESENIA		FACILITY TYPE:	850
ADDRESS:	9550 HASKELL AVENUE		TELEPHONE:	(818) 892-7100
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	45	CENSUS: 25	DATE:	01/09/2020
		UNANNOUNCED	TIME BEGAN:	08:46 AM
MET WITH:	Gloria Flugum - Administrator		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Other - Director does not allow parents to enter childs classroom
Personal Rights - Director refused to give child water

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 1/9/2020, Licensing Program Analyst (LPA) Helen Estrella conducted an unannounced complaint inspection to the child care center for the purpose of concluding a complaint investigation. Upon arrival, LPA met with the Adminstrator Gloria Flugum. There was a total census of 25 children being supervised by 5 staff during the inspection.

Based upon the evidence obtained throughout the course of investigation, the aforementioned allegations are deem Unsubstantiated. There is not a preponderance of evidence to support nor deny that the alleged violation occurred. Unsubstantiated - A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
A copy of this report, appeal rights and notice of site visit were provided to the Administrator and exit interview conducted.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jennie Ferreira	TELEPHONE: (424) 301-3073
LICENSING EVALUATOR NAME: Helen Estrella	TELEPHONE: (424) 301-3073
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2019 and conducted by Evaluator Helen Estrella

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20191011180919

FACILITY NAME:	LANGUAGE GROVE COMMUNITY PRESCHOOL, THE		FACILITY NUMBER:	197417237
ADMINISTRATOR:	BELTRAN, YESENIA		FACILITY TYPE:	850
ADDRESS:	9550 HASKELL AVENUE		TELEPHONE:	(818) 892-7100
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	45	CENSUS: 25	DATE:	01/09/2020
		UNANNOUNCED	TIME BEGAN:	08:46 AM
MET WITH:	Gloria Flugum - Administrator		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Child was terminated without sufficient notice

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 1/9/2020, Licensing Program Analyst (LPA) Helen Estrella conducted an unannounced complaint inspection to deliver complaint findings. Upon arrival, LPA met Administrator Gloria Flugum and informed the nature of the visit. There were 25 children present during the visit being supervised by 5 staff. LPA was guided on a tour of the facility (inside and outside).

Based on the evidence obtained over the course of the investigation that includes observations at the facility, interviews and supporting documents obtained, it was concluded that there is a preponderance of the evidence to support that the alleged violation occurred. It appears the facility made an immediate decision to terminate child care services without allotting parents to make alternate child care arrangements within the two weeks of receiving notice, per the center admissions’ agreement. Therefore, the allegation was deemed Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

The facility is cited a Type B citation. See LIC 9099D for deficiency cited. An exit interview was conducted and a copy of this report appeal rights and the Notice of Site Visit were provided to Gloria Flugum, Administrator.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jennie Ferreira	TELEPHONE: (424) 301-3073
LICENSING EVALUATOR NAME: Helen Estrella	TELEPHONE: (424) 301-3073
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 30-CC-20191011180919

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LANGUAGE GROVE COMMUNITY PRESCHOOL, THE	FACILITY NUMBER: 197417237
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/09/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 01/23/2020 Section Cited CCR 101219(f)	1 2 3 4 5 6 7	Admission Agreements. The licensee shall comply with all terms and conditions set forth in the admission agreement. This requirement is not met as evidence by supporting evidence	1 2 3 4 5 6 7	Licensee shall submit a declaration specifying the procedures of how the facility will comply with the set terms and conditions specified in the center's admission no later than 1/23/2020.
	8 9 10 11 12 13 14	revealing the facility terminated child care services without allotting parents the two weeks to make alternate childcare arrangements, per center's admission agreement.	8 9 10 11 12 13 14
Type B 01/23/2020 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	Personal rights. To be accorded dignity in his/her personal relationships with staff and other persons. This evidence is not met based	1 2 3 4 5 6 7	Licensee will provide in writing what policy and procedure will be used once child care services have been terminated that includes the process in which the center will handle the situation
	8 9 10 11 12 13 14	on evidence that reveals the center made an immediate decision without allotting parents to make alternate child care arrangements within the two weeks of receiving notice, per the center admissions’ agreement.	8 9 10 11 12 13 14	which will not be punitive in nature to the child or family recently terminated from services no later than 1/23/2020.

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Jennie Ferreira	TELEPHONE: (424) 301-3073
LICENSING EVALUATOR NAME: Helen Estrella	TELEPHONE: (424) 301-3073
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2020

LIC9099 (FAS) - (06/04)

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