197417237-9-6-2019-30-CC-SJSN-BFUNFB-20190909102512

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197417237
Report Date: 09/05/2019
Date Signed: 09/06/2019 07:48:00 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2019 and conducted by Evaluator Sabrina Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20190814130704

FACILITY NAME:	LANGUAGE GROVE COMMUNITY PRESCHOOL, THE		FACILITY NUMBER:	197417237
ADMINISTRATOR:	BELTRAN, YESENIA		FACILITY TYPE:	850
ADDRESS:	9550 HASKELL AVENUE		TELEPHONE:	(818) 892-7100
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	45	CENSUS: 22	DATE:	09/05/2019
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Gloria Flugum, Administrator		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff is prohibiting child's authorized representative from entering the facility without an appointment.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 09/05/2019 at 1:45 pm, Licensing Program Analyst (LPA) Sabrina Martinez arrived at Language Grove Community Preschool located at 9550 Haskell Ave., North Hills, CA 91343 for the purpose of delivering the investigation finding for the above mentioned allegation. LPA met with Gloria Flugum, Administrator, and discussed the purpose of the visit.

This agency has investigated the above mentioned allegation. Based on interviews conducted, review of facility's admission handbook and other evidences obtained throughout the course of the investigation, it was revealed that the facility is requiring children's authorized representatives to schedule an appointment prior to visiting and entering children's classrooms. Therefore, the allegation is substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The facility is cited Type B citation today 09/05/2019. See LIC 9099-D for deficiency cited. An exit interview was conducted and a copy of this report, appeal rights along with the Notice of Site Visit were provided to Gloria Flugum, Administrator.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Sharalyn Jenkins-Sweeten	TELEPHONE: (424) 301-3054
LICENSING EVALUATOR NAME: Sabrina Martinez	TELEPHONE: (424) 301-3059
LICENSING EVALUATOR SIGNATURE:	DATE: 09/05/2019

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2019

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 30-CC-20190814130704

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LANGUAGE GROVE COMMUNITY PRESCHOOL, THE	FACILITY NUMBER: 197417237
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/05/2019

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 09/20/2019 Section Cited HSC 1596.857(a)	1 2 3 4 5 6 7	Rights of parent or guardian to inspect facility without advance notice...(a) Upon presentation of identification, the responsible parent or guardian of a child receiving services in a child day care facility has the right to enter and inspect the facility without advance notice during the normal operating hours of the facility ....	1 2 3 4 5 6 7	LPA Martinez provided the facility with a copy of Health and Safety Code 1596.857 regulation. Facility will submit a plan on how they comply with this regulation. The plan of correction will be mailed to the El Segundo Regional Office located at 300 N. Continental Blvd., Suite 290A, El Segundo CA, 90245 on or before September 20, 2019.
	8 9 10 11 12 13 14	This requirement is not met as evidenced by: Based on evidences obtained throughout the course of the investigation, it was revealed that facility is requiring parents' to schedule an appointment prior to visiting the child's classroom. This poses a potential health and safety risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Sharalyn Jenkins-Sweeten	TELEPHONE: (424) 301-3054
LICENSING EVALUATOR NAME: Sabrina Martinez	TELEPHONE: (424) 301-3059
LICENSING EVALUATOR SIGNATURE:	DATE: 09/05/2019

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2019

LIC9099 (FAS) - (06/04)

Page: 2 of 2