room and at the entrance by the front desk.
Licensee stated she has corrected the above concerns, developed a better system for communication, all staff are being trained to prevent these types of violations from reoccurring. Licensee stated the facilities are using Brightwheel to provide better communication with parents and staff.
RM Herring discussed the importance of reporting unusual incidents to the parent and to the Department. Licensee stated she understands the importance of the reporting requirements regulations and will remain in compliance of these requirements.
RM Herring provided information regarding Technical Support Program (TSP), and he explained the program is a non-cost benefit to assist licensees to come into compliance. The TSP consultant assistant is a neutral party that determines some areas of improvement and guides licensees to assist in operating within the bounds of regulations and statutes, developing systems for implementation, and providing best practice suggestions.
Licensee has accepted and has been contacted by TSP. Licensee stated she is looking forward to work with TSP.
An exit interview was conducted. This report was reviewed with the licensee, and a copy of this report was emailed to licensee.
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