197418475-1-9-2020-54-CC-KCHS-BLPSQV-20200211130518

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197418475
Report Date: 01/09/2020
Date Signed: 01/09/2020 03:45:21 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2019 and conducted by Evaluator Warren Birks

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20191120103954

FACILITY NAME:	CRYSTAL STAIRS INC.- SULLIVAN		FACILITY NUMBER:	197418475
ADMINISTRATOR:	JONES-LOWE, CONNIE		FACILITY TYPE:	850
ADDRESS:	725 W. RAYMOND STREET		TELEPHONE:	(310) 933-0760
CITY:	COMPTON	STATE: CA	ZIP CODE:	90220
CAPACITY:	120	CENSUS: 91	DATE:	01/09/2020
		UNANNOUNCED	TIME BEGAN:	02:12 PM
MET WITH:	Candice Bondad		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Facility has a foul odor.
Facility has insects.
Staff interacted with day-care child in an inappropriate manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Warren Birks conducted an unannounced complaint inspection to deliver findings for the above allegations. Site Supervisor Candice Bondad assisted LPA with the investigation.

LPA interviewed children and staff and made observations on three ocassions. LPA received conflicting statements regarding insects and/or odor allegations. Note: The facility is located in close proximity to a farm which the facility has no jurisdiction over. In regards to the innappropriate interraction allegation, LPA Birks received no disclosures from indiciduals stating they witnessed the allegation or were involved with the allegation. There was no other evidence gathered that would substantiate the allegations.

Based on observations and interviews, the above allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation did or did not occur, therefore these allegations are unsubstantiated. Exit interview conducted with Site Supervisor Candice Bondad.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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