197418475-4-29-2022-54-CC-KCHS-CE5LDZ-20220505084044

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197418475
Report Date: 04/29/2022
Date Signed: 04/29/2022 02:41:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2022 and conducted by Evaluator Alicia Bailey

COMPLAINT CONTROL NUMBER: 54-CC-20220202135100

FACILITY NAME:	CRYSTAL STAIRS INC.- SULLIVAN		FACILITY NUMBER:	197418475
ADMINISTRATOR:	JONES-LOWE, CONNIE		FACILITY TYPE:	850
ADDRESS:	725 W. RAYMOND STREET		TELEPHONE:	(310) 933-0760
CITY:	COMPTON	STATE: CA	ZIP CODE:	90220
CAPACITY:	120	CENSUS: 55	DATE:	04/29/2022
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Dionne Bennett- Site Supervisor		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Facility is not following proper COVID-19 protocols

INVESTIGATION FINDINGS:

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A Complaint investigation was conducted by Licensing Program Analyst (LPA), Alicia Bailey on April 29 2022 at 9:30 AM to deliver the findings to the above allegation. LPA Bailey met with Site Supervisor Dionne Bennett on this day gave a tour of the facility. The census for the facility during today’s inspection staff 16 to 55 children ratio was met.

During this investigation, LPA Bailey collect children roster, and other pertinent documentation interviews were conducted with Site Supervisor, staff, and parents.

The complaint alleges the facility was not following proper covid-19 protocols. The Site Supervisor, staff and parents denied the allegation and made no disclosure. During the inspection interview Site Supervisor stated two children contracted covid-19 but never enter the facility. Site Supervisor stated before children arrive at school the parent must complete a health assessment questionnaire if they answer yes to any of the questions and have a temperature above 100, they are not allowed inside the facility

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Alicia Bailey	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20220202135100

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CRYSTAL STAIRS INC.- SULLIVAN	FACILITY NUMBER: 197418475
	VISIT DATE: 04/29/2022

NARRATIVE

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Site Supervisor stated if the children’s parents answer no to the questions and one of the staff performs a wellness check (temperature check and antigen covid testing every Monday) at drop-off the child can enter the facility. Site Supervisor stated the facility provided extra mask for children if their mask becomes soiled or damage. Also, each child has mask seal in bag in their cubie. LPA Bailey interview the parents, parents observed that Site Supervisor , Staff and children following proper COVID-19 protocols . No parent made disclosure or observed Staff or children without mask at drop off and pick up.

During the first and second inspection LPA observed Site Supervisor and staff following proper Covid-19 protocol's, along with the children in care. Site Supervisor guided LPA thru the facility covid-19 protocol in accordance to CDC, DPH and CCL requirements for Child Care Center.

It is possible that the Staff and children at the facility may of contracted covid-19, however, Site Supervisor and Staff are taking the proper action to protect the Staff and children, in care of further covid-19 spread at the facility. Regarding this allegation that facility staff and children are, facility is not following proper COVID-19 protocols, based on the evidence obtained during the investigation through interviews with staff, and parents , observation, and record review, the evidence does not support the above allegation. Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Alicia Bailey	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2022

LIC9099 (FAS) - (06/04)

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