197418475-4-29-2022-54-CC-KCHS-CFPQ9S-20220624115849

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197418475
Report Date: 04/29/2022
Date Signed: 04/29/2022 04:07:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2022 and conducted by Evaluator Alicia Bailey

COMPLAINT CONTROL NUMBER: 54-CC-20220311080004

FACILITY NAME:	CRYSTAL STAIRS INC.- SULLIVAN		FACILITY NUMBER:	197418475
ADMINISTRATOR:	JONES-LOWE, CONNIE		FACILITY TYPE:	850
ADDRESS:	725 W. RAYMOND STREET		TELEPHONE:	(310) 933-0760
CITY:	COMPTON	STATE: CA	ZIP CODE:	90220
CAPACITY:	120	CENSUS: 55	DATE:	04/29/2022
		UNANNOUNCED	TIME BEGAN:	02:51 PM
MET WITH:	Dionne Bennett - Site Supervisor		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Facility has an outbreak
Facility failed to meet reporting requirements
Facility failed to isolate sick children

INVESTIGATION FINDINGS:

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A Complaint investigation was conducted by Licensing Program Analyst (LPA), Alicia Bailey on April 29 2022 at 2:51 PM to deliver the findings to the above allegation. LPA Bailey met with Site Supervisor Dionne Bennett on this day gave a tour of the facility. The census for the facility during today’s inspection staff 16 to 55 children ratio was met.

During this investigation, LPA Bailey collect children roster, and other pertinent documentation interviews were conducted with Site Supervisor, and staff.

The complaint alleges the facility has an outbreak, failed to meet reporting requirements and failed to isolate sick children. The Site Supervisor, staff denied the allegation and made no disclosure. During the inspection interview Site Supervisor stated one child (C1) did not feeling well, the staff isolate the child (C1) and called parent to pick the child (C1) up early. After the child ( C1) was taken to the doctor the diganose was hand foot mouth. The parents was notifed and no other children in that class tested positive for hand foot mouth.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Alicia Bailey	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20220311080004

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CRYSTAL STAIRS INC.- SULLIVAN	FACILITY NUMBER: 197418475
	VISIT DATE: 04/29/2022

NARRATIVE

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Site Supervisor stated the child ( C1) was out for week due hand foot mouth. Site Supervisor disclose another child ( C2) was observed with bumps on the face, one the same day the child ( C2) never enter the facility. The parent of the child ( C2) had the child ( C2) tested and was negative for hand foot mouth. The Site Supervisor stated they where waiting for parents to respond with diagnose before reporting. During the inspection LPA observed Site Supervisor and staff followed the reporting requirements to the department

Based on interviews, LPA Bailey could not substantiate the allegation. Staff indicated child with symptoms of Hand, Foot and Mouth disease were isolated and sent home. Out of eight children only one were confirmed case. This shows that the facility was more than concerned about the spread as child was sent home with very minimal symptoms (which could have been excema, bug bites or a normal bump on the skin). The facility performed several precautions to prevent outbreak (notified all parents, isolated child, had parents pick up child, disinfected facility. Regarding this allegations that facility has an outbreak, failed to meet reporting requirements, failed to isolate sick children based on the evidence obtained during the investigation through interviews with staff, and , observation, and record review, the evidence does not support the above allegation. Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit Interview conducted with Site Supervisor Dionne Bennett.

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Alicia Bailey	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 04/29/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2022

LIC9099 (FAS) - (06/04)

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