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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418530
Report Date: 05/20/2021
Date Signed: 05/20/2021 01:43:43 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2021 and conducted by Evaluator Antonio Almanza
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20210318121737
FACILITY NAME:TOLUCA CROSSROADS PRESCHOOLS/KINDERGARTENFACILITY NUMBER:
197418530
ADMINISTRATOR:ARINA FAYNSHTEYNFACILITY TYPE:
850
ADDRESS:4814 CAHUENGA BOULEVARDTELEPHONE:
(818) 980-3688
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91601
CAPACITY:84CENSUS: 52DATE:
05/20/2021
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH: Director ARINA FAYNSHTEYN TIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Allegation 1 - Facility is operating out of ratio.
Allegation 2 - A daycare child bit another daycare child.
Allegation 3 - Facility did not report a daycare child's injury to the parent.
Allegation 4 - Facility staff handled a daycare child roughly.
Allegation 5 - Facility staff did not meet a daycare child's diapering needs.
Allegation 6 - Facility staff did not provide daycare child an alternative activity during naptime.
INVESTIGATION FINDINGS:
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Due to the Governor’s Proclamation of State of Emergency, On 05/20/21 at 1:15 pm, Licensing Program Analyst (LPA) Antonio Almanza conducted a Tele-Conference at TOLUCA CROSSROADS PRESCHOOLS/KINDERGARTEN for the purpose of concluding complaint investigation. LPA met with the Director ARINA FAYNSHTEYN and explained the purpose of the inspection. During the course of the investigation, LPA conducted interviews, and obtained evidence in regard to Allegations: Allegation 1 - Facility is operating out of ratio; Allegation 2 - A daycare child bit another daycare child; Allegation 3 - Facility did not report a daycare child's injury to the parent; Allegation 4 - Facility staff handled a daycare child roughly; Allegation 5 - Facility staff did not meet a daycare child's diapering needs; Allegation 6 - Facility staff did not provide daycare child an alternative activity during naptime.

Allegations 1 - Facility is operating out of ratio.
The Reporting Party (RP) is reporting that staff 5 (S5) told RP that there is 1 teacher to 12/13 children in class, and the facility does not have the staff to watch Child 1 (C1).
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mary RuizTELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Antonio AlmanzaTELEPHONE: (424) 301-3057
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20210318121737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TOLUCA CROSSROADS PRESCHOOLS/KINDERGARTEN
FACILITY NUMBER: 197418530
VISIT DATE: 05/20/2021
NARRATIVE
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The facility staff are reporting that the classrooms do not exceed a ratio of 1 to 12 preschool children. The facility Personnel Roster shows 13 staff. Staff sign in sheets from 03/15/21 to 03/19/21 show 16 staff in the facility each day and 6 classrooms. Child sign in sheets for the classroom that C1 attended from 03/15/21 to 03/19/21 show no more than 12 children each day.

Allegations 2 - A daycare child bit another daycare child.
The Reporting Party (RP) is reporting that on 2/10/21, Child 1 (C1) came home from daycare with a large bite on chest which he received while at the Child Care Center from another child. The following day RP notified Staff 6 (S6) of the bite mark on C1’s chest and S6 offered to put ice on it. The facility provided a written statement of the incident from S6. S6 writes that S6 was unaware of C1 being bitten as S6 was not made aware by C1 of the bite nor did S6 observed another child bite C1. S2 is also reporting that during the day S6 takes a 1 hour lunch and 2 ten minute breaks and was not made aware that C1 was bitten during this time. The facility Administrator (S5) was unaware of the incident until 02/29/21 when it was brought up by RP during a meeting to address C1’s behavior. According to the Facility Staff, C1 is an active child who was having behavioral issues. LPA is unable to attain corroborating information to show that the child was bitten while in care at the Child Care Center.

Allegations 3 - Facility did not report a daycare child's injury to the parent.
The Reporting Party (RP) is reporting that on 2/10/21 Child 1 (C1) came home from daycare with a large bite on chest and was not notified by staff about the injury sustained. Facility staff are reporting that they were not aware of the bite the child received on chest because the child did not make them aware of the injury and they did not observe the child get bite by another daycare child. LPA is unable to attain corroborating information to show that the facility was aware of the incident and failed to notify the RP.

Allegations 4 - Facility staff handled a daycare child roughly.
The Reporting Party (RP) is reporting that during pick up, Staff 2 (S2) was walking Child 1 (C1) to RP, when C1 ran to get a toy, S2 grabbed C1 by his left wrist and dragged him, C1 fell forward and sustained no injuries or marks. RP witnessed the incident and reported it to the facility Director the following day during a meeting that was held to discuss C1’s behavior. The facility staff are denying the allegation. LPA received notes from the meeting where RP address the issue and S2 denies the allegations during the meeting. After considering available information LPA is unable to obtain corroborating information regarding the allegation.



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SUPERVISOR'S NAME: Mary RuizTELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Antonio AlmanzaTELEPHONE: (424) 301-3057
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20210318121737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TOLUCA CROSSROADS PRESCHOOLS/KINDERGARTEN
FACILITY NUMBER: 197418530
VISIT DATE: 05/20/2021
NARRATIVE
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Allegations 5 - Facility staff did not meet a daycare child's diapering needs.
The Reporting Party (RP) is reporting that on 3/10/21 and 3/17/21 Child 1 (C1) was picked up early from school and had poop in diaper. RP is reporting that C1 has been attending the facility for 2 years and never had any issues until now. The RP and Facility Staff are reporting that children’s diapers are changed prior to being picked up. Facility staff are reporting that they offered to change C1’s diaper when RP notified staff of the soiled diaper on 03/10/21

Allegations 6 - Facility staff did not provide daycare child an alternative activity during naptime.
The Reporting Party (RP) is reporting that on 03/10/21 and 3/17/21 staff (name unknown) called RP and said that C1 needs to be pickup because C1 would not be quiet during nap time. According to the reporting Party they were not made aware of any behavior issue prior to the two week period when C1 was sent home. The facility staff are reporting that C1 was sent home because he was not behaving during nap time and would not allow other children to rest. Staff provided C1 with books, soft toys and redirected C1 in effort to gain compliance from C1. Staff decided to send C1 home due to C1’s disruptive behavior and refusal to comply during nap time. Staff are reporting that during nap time children are required to stay in their beds, sleep, or read a book quietly in order to allow other children the opportunity to sleep.

Based on available information and evidence obtained over the course of the investigation LPA is unable to determine that Allegations 1 - Facility is operating out of ratio; 2 - A daycare child bit another daycare child; 3 - Facility did not report a daycare child's injury to the parent ; 4 - Facility staff handled a daycare child roughly; 5 - Facility staff did not meet a daycare child's diapering needs; 6 - Facility staff did not provide daycare child an alternative activity during naptime did or did not occur. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is unsubstantiated.

There are no deficiencies being cited on this report. An Exit Interview was conducted, a copy of this report, and Notice of Site Visit were explained and emailed to the Director ARINA FAYNSHTEYN. It has been explained that a reply to the email shall be considered a substitute for the hard-copy signature.

Pg 3.
SUPERVISOR'S NAME: Mary RuizTELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Antonio AlmanzaTELEPHONE: (424) 301-3057
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3