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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197418559
Report Date: 10/11/2024
Date Signed: 10/11/2024 03:56:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2024 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240821095559
FACILITY NAME:VOLUNTEERS OF AMERICA, MONA HOUSE HEAD STARTFACILITY NUMBER:
197418559
ADMINISTRATOR:BATTINA BRAVFACILITY TYPE:
850
ADDRESS:13124 MONA BOULEVARDTELEPHONE:
(310) 933-0728
CITY:COMPTONSTATE: CAZIP CODE:
90222
CAPACITY:56CENSUS: 28DATE:
10/11/2024
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Battina BrayTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
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9
Personal Rights- Facility staff handled a day care child in a rough manner
INVESTIGATION FINDINGS:
1
2
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9
10
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13
Licensing Program Analyst (LPA), T. Tran arrived at the above licensed facility to deliver final finding for the above complaint allegation. Upon arrival, LPA met with Site Supervisor, Battina Bray. LPA observed proper care and supervision.
During today's visit, LPA conducted interviews with staff. Based upon the evidence obtained through interviews and record review, none of the teaching staff observe any teachers mishandled any children in care. None of the interviewed parties have any concerns with the facility staff. Therefore, there was no credible evidence to support or disprove the above personal rights allegation occurred at this site. The allegation has been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility representative, Battina Bray.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 10/11/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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