197418662-11-24-2020-30-CC-VBAA-BVX22G-20201202160041

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197418662
Report Date: 11/24/2020
Date Signed: 11/24/2020 04:33:00 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2020 and conducted by Evaluator Lourdes Castellanos

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20200930121412

FACILITY NAME:	FEATHERSTONE FAMILY CHILD CARE		FACILITY NUMBER:	197418662
ADMINISTRATOR:	DEANNA L. FEATHERSTONE		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 877-1711
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90016
CAPACITY:	14	CENSUS:	DATE:	11/24/2020
		UNANNOUNCED	TIME BEGAN:	02:35 PM
MET WITH:	Deanna Featherstone		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Personal Rights-Daycare child left the facility due to staff lack of supervision.

INVESTIGATION FINDINGS:

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Due to Safer at Home order issued by California State Governor Newsom, on 11/24/2020 at 2:35 pm, Licensing Program Analyst (LPAs) Lourdes Castellanos, conducted a Tele-Conference with Licensee Deanna Featherstone, for the purpose of concluding the investigation regarding the above allegations. During the investigation, LPA Castellanos conducted interviews, with the licensee, staff, and reviewed child care policies and records on 10/02/2020.

Based on information obtained and interviews conducted on 10/02/2020, LPA Castellanos was informed that Child1 (C1) ran off and out the family child care home gate. Interview with Staff #3 (S3) revealed that while she was outside supervising 8 children, on 09/29/2020 at approximately at 11:15am, C1 ran out of the gate which had been left open. S3 stated that C1 only got as far as the end of the driveway before S3 caught up to C1. S3 and Reporting Party stated that the police were called and were present at the facility at approximately 5:15 pm. Although the police were called there was no police report filed that could corroborate how far C1 had traveled from the facility.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Victor Bautista	TELEPHONE: (424) 301-3008
LICENSING EVALUATOR NAME: Lourdes Castellanos	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 11/24/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/24/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20200930121412

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: FEATHERSTONE FAMILY CHILD CARE	FACILITY NUMBER: 197418662
	VISIT DATE: 11/24/2020

NARRATIVE

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On 10/02/2020 at 1:20 pm, LPA Castellanos observed a long uphill driveway with a white gate at the end of the driveway. LPA observed the entrance gate open during operation hours. While in the backyard play area, LPA observed the entrance gate to be approximately 20 feet away and unable to be viewed by staff because the side of the house obstructs the view of the entrance gate.

Based on information obtained, interviews conducted, and LPAs observations the allegation is Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

The facility is cited a Type A violation. The Plan of Correction is due on 11/27/2020, close of business and to be submitted to the local Regional Office. Failure to correct POC may result in civil penalty assessment

An exit interview was conducted with the Licensee, and a copy of the LIC 9099, LIC 9099-D, Notice of Site Visit, Acknowledgement of Receipt of Licensing Reports LIC 9224, and Appeal Rights were provided to the Licensee. LPA informed the Licensee to post the LIC9099, LIC9099-D, and the Notice of Site Visit for 30 consecutive days. LPA also informed the Licensee to provide all parents with the LIC 9224, receive parent signatures, and file the signed LIC 9224 in the children’s files. Licensee was also informed by the LPA to provide the LIC 9224 to newly enrolled children for the next 12 months.

LPA explained to the Licensee that a reply to the email shall be considered a substitute for the hard-copy signature.

SUPERVISOR'S NAME: Victor Bautista	TELEPHONE: (424) 301-3008
LICENSING EVALUATOR NAME: Lourdes Castellanos	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 11/24/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/24/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 30-CC-20200930121412

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: FEATHERSTONE FAMILY CHILD CARE	FACILITY NUMBER: 197418662
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/24/2020

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 11/27/2020 Section Cited CCR 102423	1 2 3 4 5 6 7	102423 Personal Rights (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee…(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.	1 2 3 4 5 6 7	LPA attempted to request a POC from the Licensee. Licensee stated that she could not commit to corrections.
	8 9 10 11 12 13 14	This requirement was not met as evidence by: Based on staff interviews and LPA observation Licensee did not ensure the closure of the outdoor gate, allowing C1 to exit the backyard area unsupervised. This poses an immediate Health and Safety Risk to the children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Victor Bautista	TELEPHONE: (424) 301-3008
LICENSING EVALUATOR NAME: Lourdes Castellanos	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 11/24/2020

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/24/2020

LIC9099 (FAS) - (06/04)

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