197418739-2-23-2023-30-CC-MNEL-CQ237G-20230317175956

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197418739
Report Date: 02/23/2023
Date Signed: 02/23/2023 10:34:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/03/2023 and conducted by Evaluator Adrian Risher

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20230103094156

FACILITY NAME:	PORRAS FAMILY CHILD CARE		FACILITY NUMBER:	197418739
ADMINISTRATOR:	PORRAS, GIOCONDA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(310) 462-6292
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90047
CAPACITY:	14	CENSUS: 1	DATE:	02/23/2023
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Gioconda Porras, Licensee		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Financial Issues:Provider falsifying documents.

INVESTIGATION FINDINGS:

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On 2/23/2023, Licensing Program Analyst (LPA) Adrian Risher conducted a complaint subsequent visit regarding the above mentioned allegation to deliver the findings. LPA Risher provided the purpose of the visit and observed 1 child in care. LPA Risher met with Gioconda Porras, Licensee.

On 01/03/2023, ESCCRO received a complaint regarding provider falsifying documents. Information was reported that provider was collecting “illegal money” from Crystal Stairs.

On 01/10/2023, LPA Risher conducted an interview with the Licensee, staff and children in care. LPA requested a copy of the facility roster from licensee. Licensee stated Crystal Stairs provides back pay for families once they are approved for the program. Parents must pay out of pocket while they are waiting for Crystal Stairs to approve them for the subsidized payments. Licensee agrees to reimburse the parents once Crystal Stairs provides payment. There was a recent dispute over the payments with a parent. Licensee provided payments to the parents once she receives monthly statement from Crystal Stairs.

Unsubstantiated

Estimated Days of Completion: 60

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Adrian Risher	TELEPHONE: (424) 301-3050
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20230103094156

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: PORRAS FAMILY CHILD CARE	FACILITY NUMBER: 197418739
	VISIT DATE: 02/23/2023

NARRATIVE

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A full investigation was conducted which included observations and interviews. The information received did not reveal evidence that provider falsified documents. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations are found to be unsubstantiated. Based on interviews and observations, no evidence has shown that there were financial issues violations.

Exit interview was conducted and report was provided to Gioconda Porras, Licensee. Appeal rights will be provided.

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Adrian Risher	TELEPHONE: (424) 301-3050
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2023

LIC9099 (FAS) - (06/04)

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