197493079-8-30-2023-12-CC-LKIG-CWCSP2-20231006140223

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493079
Report Date: 08/30/2023
Date Signed: 08/30/2023 01:21:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/03/2023 and conducted by Evaluator Mayra Rivera

COMPLAINT CONTROL NUMBER: 12-CC-20230803140704

FACILITY NAME:	OLIVE VIEW INFANT-CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	197493079
ADMINISTRATOR:	CLAUDIA REYES		FACILITY TYPE:	850
ADDRESS:	14445 OLIVE VIEW DR.BLDG. 120		TELEPHONE:	(818) 364-3444
CITY:	SYLMAR	STATE: CA	ZIP CODE:	91342
CAPACITY:	52	CENSUS: 25	DATE:	08/30/2023
		UNANNOUNCED	TIME BEGAN:	10:10 AM
MET WITH:	Claudia Reyes, Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff hit day care children
Staff handled day care children in a rough manner

INVESTIGATION FINDINGS:

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On Wednesday, August 30, 2023, at 10:10 a.m., Licensing Program Analyst (LPA), Mayra Rivera conducted an unannounced complaint inspection regarding staff hit day care children and staff handled day care children in a rough manner. At approximately 10:30 a.m., LPA Rivera entered classroom Young Pre-K (2 years to 3.3 years) and observed 10 children playing with two staff present. At approximately 10:48 a.m., LPA entered classroom Older Pre-k (3.3 years to 5 years) and observed 15 children playing with three staff present. During this visit, LPA Rivera interviewed 4 preschool children and director.

During the course of this investigation, Licensing Program Analyst Mayra Rivera conducted interviews with parents, staff, children and reviewed documentation. Of the five interviews conducted with parents, all disclosed no concerns with the care provided at the facility and their children have not mentioned any concerns. Of the five interviews conducted with staff, all disclosed awareness of the discipline policy by talking to children, comfort and re-direct. All disclosed not witnessing staff holding child’s hand forcefully, or handling children in a rough manner.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Lady King	TELEPHONE: (661) 202-3318
LICENSING EVALUATOR NAME: Mayra Rivera	TELEPHONE: (661) 603-1090
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20230803140704

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: OLIVE VIEW INFANT-CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 197493079
	VISIT DATE: 08/30/2023

NARRATIVE

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Of the four interviews conducted with children, all disclosed they like coming to school and they feel safe at school. Parent’ handbook provides information about the discipline and guidance policy and it states that positive methods of guidance and re-direction is used with a big focus on social-emotional development.

This agency has investigated the complaint. At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. No deficiency given at this time.

Exit interview was conducted with Director Claudia Reyes. The director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISOR'S NAME: Lady King	TELEPHONE: (661) 202-3318
LICENSING EVALUATOR NAME: Mayra Rivera	TELEPHONE: (661) 603-1090
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

LIC9099 (FAS) - (06/04)

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