197493112-5-14-2020-30-CC-VBAA-BQ7PGN-20200602111837

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493112
Report Date: 05/13/2020
Date Signed: 05/14/2020 09:32:04 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2020 and conducted by Evaluator Lourdes Castellanos

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20200313085612

FACILITY NAME:	ZAKEVOSYAN FAMILY CHILD CARE		FACILITY NUMBER:	197493112
ADMINISTRATOR:	MARGARIT ZAKEVOSYAN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 210-2629
CITY:	NORTH HOLLYWOOD	STATE: CA	ZIP CODE:	91606
CAPACITY:	14	CENSUS: 4	DATE:	05/13/2020
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Tele visit -Margarit Zakevosyan		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Allegations: Personal Rights
Allegation 1: Licensee hit a child in care
Allegation 2: Licensee screams at the children in care
Allegation 3: Licensee yells at a parent in front of children
Allegation 4: Licensee would not allow a parent into facility

INVESTIGATION FINDINGS:

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Due to COVID-19 and the Safer at Home order issued by California State Governor Newsom this complaint investigation was conducted by tele-visit/conference. On 5/13/2020 at 11:00 a.m, Licensing Program Analyst (LPA) Lourdes Castellanos conducted tele-conference with licensee Marganrit Zakevosyan, for the purpose of concluding the investigation regarding the allegation detailed above, complaint number 30-CC-202003131085612. During today’s Tele-Conference LPA observed 4 children being supervised by licensee.

During the course of the investigation, LPAs conducted interviews, toured the facility, reviewed children’ files and obtained copies of LIC 9040 /facility Roster, made observations, and obtained evidence regarding to the above allegations.

cont'd page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Victor Bautista	TELEPHONE: (424) 301-3008
LICENSING EVALUATOR NAME: Lourdes Castellanos	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20200313085612

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: ZAKEVOSYAN FAMILY CHILD CARE	FACILITY NUMBER: 197493112
	VISIT DATE: 05/13/2020

NARRATIVE

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On 03/17/2020 at 9:20am Licensing Program Analysts (LPA's) Lourdes Castellanos and Ericka Hill arrived at the facility to conduct an Unannounced 10-day Complaint Investigation. LPA's were greeted by Licensee, at the locked driveway gate. Then LPA's walked through the front door and observed the child care area. LPA's observed cubbies, sign-in/out sheets, age-appropriate equipment, multi-language materials, a piano and other materials for 2-5 year old. LPA's did not observe any children in care due to the facility being closed on 3/17/2020 due to health concerns. LPA's observed the facility to be clean, well ventilated, safe, and providing age-appropriate toys/materials.

Allegation 1: Licensee hit a child in care
During Initial complaint visit on 3/17/2020, LPA’s interviewed the licensee regarding disciplining procedures, Licensee denied screaming or hitting at the children as type of discipline. Licensee stated when children misbehave, she gives children another activity to do. Licensee stated that she softly speaks to the children and gives them another chance to participate or clean-up. Licensee also stated that she reads a book titled “feet are not for kicking” to remind children to be nice and keep their bodies to themselves.

Allegation #2- Licensee screams at the children in care
Parent #1 & #2 interviews revealed that they have no concerns and are satisfied with the level of care being provided by licensee she is great and works with the children well. Parents reported that their children have never complained about the care and supervision provided by the Licensee. Children are happy when they are dropped off and picked up. Parents stated that the children are attached to the licensee and relate to her at as “teacher Maggie”. Parents stated they are also satisfied with the different activities being taught at the facility such as music lessons and multiple languages. Parents revealed that they have never witnessed licensee scream or yell at the children. Parents stated that they can enter the facility with no grief from the licensee when they arrive at the facility early. Parents stated that the licensee ask them to call her so that she can unlock the front gate and childcare entry door.
Cont'd page 3

SUPERVISOR'S NAME: Victor Bautista	TELEPHONE: (424) 301-3008
LICENSING EVALUATOR NAME: Lourdes Castellanos	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2020

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20200313085612

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: ZAKEVOSYAN FAMILY CHILD CARE	FACILITY NUMBER: 197493112
	VISIT DATE: 05/13/2020

NARRATIVE

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Allegation 3: Licensee yells at a parent in front of children
Allegation 4: Licensee would not allow a parent into facility
During the interview on 3/17/2020, Licensee stated that she gets along well with parents and that they communicate one-on-one. Licensee also revealed that due to the open-layout of the childcare area she has spoken to parents in front of children but denied yelling at parents in front of the children. Licensee stated that parents are allowed to enter the facility to participate in activities and to drop-off/pick -up their children. Licensee stated that she informs parents to call her when they come early to drop-off their Child before 8am so that she can unlock the front driveway gate for them. Licensee stated that she keeps the driveway gate unlocked during operation hours from 8am to 6pm.
Based on LPA’s observations, interviews conducted, and records reviewed the findings for these allegations were found to be Unsubstantiated. Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

There are no deficiencies being cited during today’s visit, Exit Interview was conducted, a Notice of Site Visit and a copy of this report was explained and emailed (read receipt) to licensee Marganrit Zakevosyan.

SUPERVISOR'S NAME: Victor Bautista	TELEPHONE: (424) 301-3008
LICENSING EVALUATOR NAME: Lourdes Castellanos	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2020

LIC9099 (FAS) - (06/04)

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