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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493173
Report Date: 04/10/2025
Date Signed: 04/10/2025 11:48:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2025 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250317110241
FACILITY NAME:TERRAZAS AND RUIZ FAMILY CHILD CAREFACILITY NUMBER:
197493173
ADMINISTRATOR:TERRAZAS, A & RUIZ, FFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 641-3900
CITY:SYLMARSTATE: CAZIP CODE:
91342
CAPACITY:14CENSUS: 12DATE:
04/10/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Florita RuizTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Licensee does not allow parents to enter the home
Licensee did not ensure that safe sleep practices were followed
Licensee did not notify parent of child's injury
INVESTIGATION FINDINGS:
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On Thursday, April 10, 2025, Licensing Program Analyst (LPA), Mayra Rivera conducted an unannounced complaint inspection and to deliver findings in regards the above allegations and met with Licensee Florita Ruiz who guided LPA Rivera on a tour of the facility. Upon LPA Rivera arrival, LPA Rivera observed 2 infants and 9 preschool children present with 2 assistants present and observed the facility to be within ratio.

During the course of this investigation, LPA Mayra Rivera, conducted confidential interviews with parents and reviewed relevant documentation. Based on the confidential interviews with parents, all parents stated they have no concerns with the quality of care provided, nor their children have mentioned concerns. All parents stated, they have not been told that they cannot entered the facility. Two parents stated, licensee has offered them to come in. Based on the documentation, and pictures of the small scratch on the nose, there is no evidence indicating the scratch happened at the facility. Based on licensee and reporting party (RP) describing the poncho that the child (17 months) was wearing, the description does not match.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 04/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250317110241
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: TERRAZAS AND RUIZ FAMILY CHILD CARE
FACILITY NUMBER: 197493173
VISIT DATE: 04/10/2025
NARRATIVE
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LPA provided a photo and licensee stated, that was not the poncho the child was wearing. Licensee stated the child was wearing a thin short sleeve shirt and the poncho was a thin/cotton material with a V cut around neck area and during raining days, the children do not nap because they are inside playing. During the interview with RP, it was stated by RP will provide a picture of a similar poncho since RP did not have an actual picture of the day the child wore the poncho to daycare. Licensee provided LPA a copy of the safe sleep log, and the sleep log indicated the week of March 10 to the 14, the facility was closed on 3/10/25, and 3/11/25 and the child did not nap on 3/12/25, 3/13/25 and 3/14/25. This was the week when it rained.

This agency has investigated the complaint alleging Licensee does not allow parents to enter the home, Licensee did not ensure that safe sleep practices were followed, and Licensee did not notify parent of child's injury. At this time, it is determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. No deficiency given at this time.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Licensee Florita Ruiz. The licensee was provided a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 04/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2025
LIC9099 (FAS) - (06/04)
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