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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493205
Report Date: 10/30/2025
Date Signed: 10/30/2025 10:51:13 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20250807113845
FACILITY NAME:MONTENEGRO & CASTRO FAMILY CHILD CAREFACILITY NUMBER:
197493205
ADMINISTRATOR:MONTENEGRO, ANAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 712-0725
CITY:LAWNDALESTATE: CAZIP CODE:
90260
CAPACITY:14CENSUS: 9DATE:
10/30/2025
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH:Licensee Ana MontenegroTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Personal Rights: Provider isolates children in a room that is not a comfortable temperature.
Personal Rights: Provider is not providing children with water.
Personal Rights: Provider does not treat children with dignity and respect.
INVESTIGATION FINDINGS:
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On 10/30/2025 Licensing Program Analyst (LPA) Cristina Castellanos arrived at the above-mentioned address for the purpose of delivering findings of the above-mentioned allegations. LPA was greeted by Licensee Ana Montenegro and toured the facility both indoors and outdoors. LPA observed seven (7) children in care with Licensee Montenegro and assistant (S3) providing care and supervision. At approximately 09:46am two (2) children were dropped off at the home. Present during today's inspection was Licensee Montenegro, licensee’s assistant and nine (9) children in care.

The investigation of the above-mentioned allegations was conducted by LPA Castellanos.

On 08/15/2025 Licensing Program Analyst (LPA) Cristina Castellanos conducted the initial complaint investigation at the above-mentioned facility. Upon arrival, LPA was greeted by Licensee Ana Montenegro and discussed the purpose of the visit. LPA toured the home both indoors and outdoors and observed eight Continue
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20250807113845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MONTENEGRO & CASTRO FAMILY CHILD CARE
FACILITY NUMBER: 197493205
VISIT DATE: 10/30/2025
NARRATIVE
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(8) children in care with two (2) adult staff members providing care and supervision. Present during today’s
inspection was Licensee Montenegro, and assistant (S2). Shortly after at approximately 10:32am Co-Licensee Maria Castro arrived. LPA obtained and reviewed the following documents: Children's Roster, the Child & Adult Care Food Program (CACFP), and weekly program attendance (07/14/2025 to 08/15/2025). Additionally, LPA Castellanos initiated children and staff interviews.

Based on the investigation conducted, interviews of all relevant parties and record review, there is not enough information to prove or disprove that the provider isolates children in a room that is not a comfortable temperature, that provider is not providing children with water, and that provider does not treat children with dignity and respect. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and report was reviewed with Licensee Ana Montenegro. A copy of this report and appeal rights were discussed and left with Licensee Montenegro. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.


Page 2
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2