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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493273
Report Date: 12/20/2023
Date Signed: 12/20/2023 05:04:02 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2023 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230818161032
FACILITY NAME:WEVILLAGE VENTURA, LLCFACILITY NUMBER:
197493273
ADMINISTRATOR:BENINATI, KARENFACILITY TYPE:
830
ADDRESS:13335 VENTURA BLVD.TELEPHONE:
(818) 233-8218
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:20CENSUS: 14DATE:
12/20/2023
UNANNOUNCEDTIME BEGAN:
10:48 AM
MET WITH:Cassidy Barnes - Lead TeacherTIME COMPLETED:
05:03 PM
ALLEGATION(S):
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Facility was operating out of ratio
Sleeping infants were left unsupervised
INVESTIGATION FINDINGS:
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On 12/20/2023, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Lead Teacher, Cassidy Barnes to whom the reason for the inspection was announced. LPA toured the facility and observed 14 daycare children and 3 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, staff schedules, children and staff sign in/out sheets and interviewed the Reporting Party (RP), 5 teachers in regard to the above allegations.

-Pertaining to the allegation that - Facility was operating out of ratio
According to the RP, the facility is operating out of ratio and there is not 1 teacher for every 4 infants but 2 teachers for 15 infants.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Betty BellTELEPHONE: (424) 301-3063
LICENSING EVALUATOR NAME: Suzette OrnelasTELEPHONE: 424-301-3008
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 58-CC-20230818161032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493273
VISIT DATE: 12/20/2023
NARRATIVE
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During todays inspection, LPA observed 2 teachers supervising 11 infants, 1 teacher supervising 3 napping infants while the third teacher was taking the required break. Leaving the facility out of ratio.

According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4), Staff (5) and Staff (6) infant classroom is out of ratio today. According to S1, S4 and S5, there have been other days were the facility has been out of ratio due there not being enough staff present.

-Pertaining to the allegation that - Sleeping infants were left unsupervised
According to the RP- there is not enough staff available to maintain child teacher ratio at all times; therefore, causing teacher who should be supervising infants to step out of the room and leave sleeping infants unsupervised for multiple minutes.

According to Staff 1 (S1), Staff 3 (S3), Staff 4 (S4) there have been times when other daily tasks need to be done, infants who are awake need supervision, staff are taking their required breaks or staff need to prepare lunch and sleeping infants have been left unsupervised for increments of no longer than 15 minutes. According to S1, S3, S4 and S5, it is difficult for ratio to be maintained when other daily functions such as lunch preperation and required breaks need to be conducted. LPA observed the sliding door dividing the infant nap room and play room does not have a lock.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met. See deficiency page (LIC9099-D).

Upon receipt, the Licensee shall post the Notice of Site Visit and the Licensing report. This report and the Notice of Site Visit shall be posted for thirty (30) consecutive days. Failure to maintain posting as required will result in a $100 civil penalty. A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next twelve (12) months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent.
LPA provided Licensee with a blank copy of the LIC 9224 Acknowledgement of Receipt of Licensing Report.
A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Lead Teacher, Cassidy Barnes
SUPERVISOR'S NAME: Betty BellTELEPHONE: (424) 301-3063
LICENSING EVALUATOR NAME: Suzette OrnelasTELEPHONE: 424-301-3008
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 58-CC-20230818161032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493273
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/12/2024
Section Cited
CCR
101416.5(b)
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101416.5(b) Staff-Infant Ratio
(b) There shall be a ratio of one teacher for every four infants in attendance. This requirement is not met as evidence by:
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Once staff returned from break, facility was back in ratio; however, an additional floater staff is needed moving forward to ensure staff-infant ratio is maintained at all times.

Per lead teacher, there are part time teachers who can work on a full time basis to ensure Teacher-Child Ratio is maintained at all times. An additional floater staff will be available to ensure children are being visually supervised at all times.
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Based on LPA observations of sign in/out sheets and staff interviews, facility was operating out of ratio today which poses an immediate health, safety or personal rights risk to persons in care.
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All staff including director will watch the following video:
Teacher to Child Ratio in Child Care Centers
and write a brief summary on what was understood at the following website:
ccld.childcarevideos.org
Type A
01/12/2024
Section Cited
CCR
101429(a)(2)
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101429(a)(2) Responsibility for Providing Care and Supervision for Infants
(a) In addition to Section 101229, the following shall apply: (2) Sleeping infant(s) shall be directly observed by sight and sound at all times. This requirement is not met as evidence by:
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All staff are required to take the Safe Sleep Ambassador Training (free online) at cribsforkids.org

Once certificates are obtained, please submit proof of completion to LPA via email.
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Based on staff interviews, there have been times when napping infants have been left unatended for minute incraments to complete other daily tasks due to not having enough staff, which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Betty BellTELEPHONE: (424) 301-3063
LICENSING EVALUATOR NAME: Suzette OrnelasTELEPHONE: 424-301-3008
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2023 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230818161032

FACILITY NAME:WEVILLAGE VENTURA, LLCFACILITY NUMBER:
197493273
ADMINISTRATOR:BENINATI, KARENFACILITY TYPE:
830
ADDRESS:13335 VENTURA BLVD.TELEPHONE:
(818) 233-8218
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91423
CAPACITY:20CENSUS: 14DATE:
12/20/2023
UNANNOUNCEDTIME BEGAN:
10:48 AM
MET WITH:Cassidy Barnes - Lead TeacherTIME COMPLETED:
05:03 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Infants were forced to stay in a designated area
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/20/2023, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Lead Teacher, Cassidy Barnes to whom the reason for the inspection was announced. LPA toured the facility and observed 14 daycare children and 3 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, staff schedules, children and staff sign in/out sheets and interviewed the Reporting Party (RP), 5 teachers in regard to the above allegations.

-Pertaining to the allegation that - Infants were forced to stay in a designated area
According to the RP- infants were crying and forced to stay in the nap room.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Betty BellTELEPHONE: (424) 301-3063
LICENSING EVALUATOR NAME: Suzette OrnelasTELEPHONE: 424-301-3008
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 58-CC-20230818161032
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WEVILLAGE VENTURA, LLC
FACILITY NUMBER: 197493273
VISIT DATE: 12/20/2023
NARRATIVE
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According to Staff 1 (S1), Staff 3 (S3), Staff 4 (S4) there have been times when other tasks need to be done, children who are awake need supervision, staff are taking their required breaks or staff need to prepare lunch and sleeping infants have been left unsupervised for increments of no longer than 15 minutes. According to S1, S3 and S4, it is difficult for ratio to be maintained when other daily functions such as lunch prep and required breaks need to be conducted. Crying children are comforted so napping children do not wake up.

During todays inspection LPA observed the sliding door dividing the infant nap room does not have a lock.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Lead Teacher, Cassidy Barnes.
SUPERVISOR'S NAME: Betty BellTELEPHONE: (424) 301-3063
LICENSING EVALUATOR NAME: Suzette OrnelasTELEPHONE: 424-301-3008
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6