197493293-12-18-2024-58-CC-RNAO-DC5QYD-20241220113455

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493293
Report Date: 12/17/2024
Date Signed: 12/18/2024 02:01:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2024 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20241015172339

FACILITY NAME:	GAL FAMILY CHILD CARE		FACILITY NUMBER:	197493293
ADMINISTRATOR:	GAL, ESTHER		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 635-9059
CITY:	SHERMAN OAKS	STATE: CA	ZIP CODE:	91403
CAPACITY:	14	CENSUS: 9	DATE:	12/17/2024
		UNANNOUNCED	TIME BEGAN:	02:37 PM
MET WITH:	Esther Gal		TIME COMPLETED:	04:20 PM

ALLEGATION(S):

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Licensee operated beyond the terms of the license.

INVESTIGATION FINDINGS:

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On 12/17/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Licensee, Esther Gal to whom the reason for the inspection was announced. LPA toured the facility and observed 9 daycare children and 3 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, and conducted interviews with Staff, Parents in regard to the above allegation.

-Pertaining to the allegation that - Licensee operated beyond the terms of the license.

According to the Reporting Party (RP), one adult is supervising ten children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Raul Navarro	TELEPHONE: (424) -30-3072
LICENSING EVALUATOR NAME: Suzette Ornelas	TELEPHONE: 424-301-3008
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20241015172339

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: GAL FAMILY CHILD CARE	FACILITY NUMBER: 197493293
	VISIT DATE: 12/17/2024

NARRATIVE

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According to Parents interviewed during the course of the investigation, they have observed 3 adults caring for their children and have no concerns regarding supervision. Parents stated that they feel comfortable leaving their children at the day care and reported that their children are happy to attend the day care. Parents further stated that they are contacted when necessary and are provided with updates regularly making which allows them to feel that their children are being monitored accordingly by all staff present.

According to Staff interviewed during the course of the investigation, they are never left alone with more than 8 children. Staff further stated that there is always three adults supervising the children in care

LPA made observation and observed multiple staff present supervising children in care.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Licensee, Esther Gal.

SUPERVISOR'S NAME: Raul Navarro	TELEPHONE: (424) -30-3072
LICENSING EVALUATOR NAME: Suzette Ornelas	TELEPHONE: 424-301-3008
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024

LIC9099 (FAS) - (06/04)

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