197493684-8-4-2022-30-CC-MNEL-CH6SF6-20220810134946

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493684
Report Date: 08/04/2022
Date Signed: 08/04/2022 04:01:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2022 and conducted by Evaluator Adrian Risher

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20220512093019

FACILITY NAME:	BUCKNER EDUCATIONAL CHRISTIAN ACADEMY		FACILITY NUMBER:	197493684
ADMINISTRATOR:	BUCKNER, LESLIE		FACILITY TYPE:	850
ADDRESS:	2114 W. MANCHESTER AVENUE		TELEPHONE:	(323) 758-8433
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90047
CAPACITY:	43	CENSUS: 21	DATE:	08/04/2022
		UNANNOUNCED	TIME BEGAN:	03:25 PM
MET WITH:	Leslie Buckner, Director		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights:Staff behavior poses as a risk to daycare children
Personal Rights:Staff disclosed confidential information
Personal Rights: Staff did not safeguard a daycare child's personal belongings

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 08/04/2022, Licensing Program Analyst (LPA) Adrian Risher conducted a complaint subsequent visit regarding the above mentioned allegations to deliver the findings. Upon arrival, LPA met with Leslie Buckner, Director and explained the purpose of the inspection. LPA observed 21 children in care with 3 staff.

On 5/12/2022, ESRO received a complaint regarding staff behavior poses as a risk to daycare children, staff disclosed confidential information and staff did not safeguard a daycare child’s personal belongings. Information was reported that staff yelled at parent during a verbal disagreement. Staff disclosed confidential information about a daycare child. Staff did not return daycare child’s belongings.

On 05/17/2022, LPA Risher conducted the initial complaint visit. LPA Risher conducted interviews with Director, Lead Teacher, Staff 1& 2 and Child 1-2. LPA requested a copy of the facility roster as well.

Unsubstantiated

Estimated Days of Completion: 85

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Adrian Risher	TELEPHONE: (424) 301-3050
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 30-CC-20220512093019

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BUCKNER EDUCATIONAL CHRISTIAN ACADEMY	FACILITY NUMBER: 197493684
	VISIT DATE: 08/04/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

The center implemented a policy regarding covid-19 testing. Parents were required to have the children tested weekly prior to returning to daycare. Director would provide a vendor who would come to the center to provide the test. If parents missed the test, then they could go to an off-site location to complete the requirement. Staff stated that if a parent disagrees with the policy then they are directed to speak with the Owner/Director. Staff try to address parent concerns or direct them to the owner. Children stated that staff and teachers do no scream at each other.

Staff stated that only the Director or Lead Teacher have access to confidential information. No one else has access to the confidential files. The files are locked in the main office. Director stated that court documents are requested for disputes between parents. Director will address any breaks in confidentiality, but she has not had any issues.

Staff stated that children bring backpacks, blankets, changes of clothes and diapers/wipes to the daycare. Children stated they leave their blankets at school. Parents notify staff if the child will not be returning to the daycare. Staff stated that the items are returned to the parent if the child is no longer enrolled.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations of Personal Rights, are found to be unsubstantiated. Staff address concerns from parents and also advise them to speak with Director. Staff prevent access to confidential information by keep the files locked in the main office. Staff return all personal items to parents when the child is no longer enrolled. Based on interviews and observations, no evidence has shown that there is a personal rights.

Exit interview was conducted and a copy of the report was provided. Appeal rights were reviewed and provided.

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Adrian Risher	TELEPHONE: (424) 301-3050
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 2