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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493709
Report Date: 10/26/2021
Date Signed: 10/26/2021 04:35:39 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/17/2021 and conducted by Evaluator Veronica Wheatley
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20210817170546
FACILITY NAME:LAUNCH PAD LEARNINGFACILITY NUMBER:
197493709
ADMINISTRATOR:MEREDITH LAPIDESFACILITY TYPE:
850
ADDRESS:4141 EL SEGUNDO BLVD.TELEPHONE:
(310) 644-2176
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:93CENSUS: DATE:
10/26/2021
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Deidre NordelTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Personal Rights- Children were made to nap using the tables
INVESTIGATION FINDINGS:
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On 08/26/2021 at 3:30pm, Licensing Program Analyst (LPA) Veronica Wheatley conducted an unannounced complaint investigation regarding the above allegation. LPA met with the new director Shireen Panjwani at 4PM. LPA toured the entire preschool program and observed 37 preschool children on the premises.
LPA obtained a copy of the children's roster.LPA interviewed the director who states she is new and today is her first day working at the school.

Today on October 26, 2021, LPA V. Wheatley met with Executive Director Deidre Nordel at 11:30am regarding finalizing the complaint. LPA toured the premises and counted the children. LPA observed the staff supervising within required staff-child ratios and wearing face masks. LPA discussed allegation with Ms. Nordel who admitted children had their heads down on desks for a period of time on one day.

Based on interviews which were conducted with staff and children and information obtained, the allegation is substantiated. See page 2
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Maureen NealTELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Veronica WheatleyTELEPHONE: (424) 301-3051
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20210817170546
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAUNCH PAD LEARNING
FACILITY NUMBER: 197493709
VISIT DATE: 10/26/2021
NARRATIVE
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Based on the investigation, which included interviews with relevant parties, the preponderance of evidence has been met. Therefore the above allegation is found to be Substantiated. A Type B deficiency was cited during today's inspection (see LIC 9099-D for details).

An exit interview was conducted with Executive Director Deidre Nordel. A copy of this report will be emailed.
SUPERVISOR'S NAME: Maureen NealTELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Veronica WheatleyTELEPHONE: (424) 301-3051
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20210817170546
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LAUNCH PAD LEARNING
FACILITY NUMBER: 197493709
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/26/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/26/2021
Section Cited
CCR
101223(a)(2)
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Personal Rights- The licensee shall ensure that each child is accorded the following personal rights:(2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Upon arrival during the first inspection, LPA observed napping mats being utilized for the children on the premises. LPA interviewed the director today who stated they made changes after the parent made the complaint to her. LPA observed napping mats being utilized today.
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The staff failed to follow the napping regulation and violated the children's personal rights by having children nap with their heads down on the table which made it uncomfortable.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Maureen NealTELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Veronica WheatleyTELEPHONE: (424) 301-3051
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3