197493807-2-26-2021-30-CC-MRUZ-BYPARV-20210228232745

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197493807
Report Date: 02/26/2021
Date Signed: 02/26/2021 05:03:58 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2020 and conducted by Evaluator Lourdes Castellanos

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20201218165136

FACILITY NAME:	SMITH FAMILY CHILD CARE		FACILITY NUMBER:	197493807
ADMINISTRATOR:	SMITH, CYNTHIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(213) 219-4107
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90008
CAPACITY:	14	CENSUS: 6	DATE:	02/26/2021
		UNANNOUNCED	TIME BEGAN:	03:40 PM
MET WITH:	Cynthia Smith		TIME COMPLETED:	04:10 PM

ALLEGATION(S):

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Personal Right:Facility did not allow parent visitation per court order

INVESTIGATION FINDINGS:

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On 02/26/2021 at 3:40 pm, Licensing Program Analyst (LPA) Lourdes Castellanos conducted an unannounced tele-inspection visit with licensee, Cynthia Smith. The visit was conducted via FaceTime due to the current public health crisis, COVID-19. LPA advised license Cynthia Smith, the purpose of today’s tele-inspection is to deliver the findings from the complaint received at the El Segundo Child Care Regional Office on 12/18/2020 regarding the allegation, Personal Rights: facility did not allow parent visitation per court order.

During the investigation, LPA Castellanos conducted interviews with the licensee, staff, parents, and other relevant parties. LPA obtained sign-in/out sheets from the licensee and reviewed a court appointed order. LPA Castellanos was unable to make contact with the Reporting Party (RP) despite several attempts to reach the RP on 12/22/20, 01/06/21, 01/13/21 and 2/22/21.

cont'd LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Victor Bautista	TELEPHONE: (424) 301-3008
LICENSING EVALUATOR NAME: Lourdes Castellanos	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20201218165136

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SMITH FAMILY CHILD CARE	FACILITY NUMBER: 197493807
	VISIT DATE: 02/26/2021

NARRATIVE

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RP alleged that the Licensee is refusing their visitation rights. RP stated that Licensee is violating their court order by not allowing RP to pick up the children without a Department of Children and Families Services (DCFS) Social Worker. However, LPA Castellanos received a court order from the Licensee dated 03/07/2019 detailing that a DCFS Social Worker needs to be present when RP is visiting or picking up Child 1 (C1) and Child 2 (C2). In addition, LPA reviewed the Identification and Emergency Information LIC700 for C1 and C2 and only observed 3 Social Workers authorized to pick up the children from the day care. LPA did not observe RP’s name on the childcare pick up list.

Based on the evidence obtained, LPA was unable to meet the preponderance of evidence or determine that the allegation of Personal Rights: facility did not allow parent visitation per court order. Therefore, the allegation is determined Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

An exit interview was conducted with licensee Cynthia Smith. A copy of this report notice of site visit and appeal rights are being emailed to Ms. Smith and it has been explained that a reply to the email shall be considered a substitute for the hard-copy signature.

SUPERVISOR'S NAME: Victor Bautista	TELEPHONE: (424) 301-3008
LICENSING EVALUATOR NAME: Lourdes Castellanos	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2021

LIC9099 (FAS) - (06/04)

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