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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197493885
Report Date: 11/08/2019
Date Signed: 11/08/2019 02:26:01 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/03/2019 and conducted by Evaluator Sophia Lord-Richard
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20190903093205
FACILITY NAME:HAYES FAMILY CHILD CAREFACILITY NUMBER:
197493885
ADMINISTRATOR:HAYES, TONIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 335-9622
CITY:LOS ANGELESSTATE: CAZIP CODE:
90047
CAPACITY:14CENSUS: 5DATE:
11/08/2019
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Toni Hayes, LicenseeTIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights-Staff under the influence of illegal substances while providing care and supervision to day care children.
Personal Rights-Staff are hitting day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
LPA Sophia Lord-Richard conducted an unannounced subsequent complaint inspection for the purpose of concluding the investigation into the above allegations. LPA met with Toni Hayes, Licensee.

LPA conducted interviews with employees and Licensee. LPA gathered documents.
Based upon the weight of evidence obtained during the course of this investigation, the above allegations have been determined unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

A copy of this report was explained and issued to Toni Hayes, Licensee. An exit interview was conducted. The copy of this report was provided to the licensee today 11/08/2019.
Unsubstantiated
Estimated Days of Completion: 58
SUPERVISOR'S NAME: Sharalyn Jenkins-SweetenTELEPHONE: (424) 301-3054
LICENSING EVALUATOR NAME: Sophia Lord-RichardTELEPHONE: (424) 301-3060
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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