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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494272
Report Date: 06/24/2021
Date Signed: 06/24/2021 09:53:35 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2021 and conducted by Evaluator Laticia S Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20210413130737
FACILITY NAME:ZARZOUR & MARCOS FAMILY CHILD CAREFACILITY NUMBER:
197494272
ADMINISTRATOR:ZARZOUR & MARCOSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 436-2255
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:14CENSUS: 6DATE:
06/24/2021
UNANNOUNCEDTIME BEGAN:
09:29 AM
MET WITH:Evoun ZarZour TIME COMPLETED:
10:05 AM
ALLEGATION(S):
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Personal Rights-Child needs are not being met
INVESTIGATION FINDINGS:
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On 06/24/2021 at 9:29 AM Licensing Program Analyst (LPA) Laticia Thompson conducted a unannounced visit to Zarzour & Marcos Family Child Care Home. LPA met with Evoun Zarzour (licensee) and Maged Marcos (co-licensee) . LPA advised licensee & co licensee the reason for the visit today is to deliver the findings of the complaint received on 04/13/2021 regarding the allegations referenced above. LPA observed 7 children, one of the children is licensee and co licensee 14year old son, and 2 adults.

Based on the evidence gathered throughout the investigation, there is not a preponderance of evidence to support or deny the allegations. LPA conducted interviews with relevant parties and was unable to determine that a child needs were not met. Therefore, the allegations is unsubstantiated.

Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Peter FloresTELEPHONE: (424) 301-3077
LICENSING EVALUATOR NAME: Laticia S ThompsonTELEPHONE: (424) 301-3048
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20210413130737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ZARZOUR & MARCOS FAMILY CHILD CARE
FACILITY NUMBER: 197494272
VISIT DATE: 06/24/2021
NARRATIVE
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An exit interview was conducted with licensee and co-licensee. A copy of this report and a Notice of Site Visit were issued to the Licensee.

The Licensee was advised that the Notice of Site Visit and a copy of this report must be posted at the entrance of the facility for a period of 30 days.
SUPERVISOR'S NAME: Peter FloresTELEPHONE: (424) 301-3077
LICENSING EVALUATOR NAME: Laticia S ThompsonTELEPHONE: (424) 301-3048
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2