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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494337
Report Date: 06/08/2022
Date Signed: 06/08/2022 03:24:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/15/2022 and conducted by Evaluator Dalicia Adkins
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20220315121450
FACILITY NAME:TOURNEH FAMILY CHILD CAREFACILITY NUMBER:
197494337
ADMINISTRATOR:TOURNEH, SOPHIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 821-5103
CITY:ENCINOSTATE: CAZIP CODE:
91436
CAPACITY:14CENSUS: 11DATE:
06/08/2022
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:LIcensee, Sophia Tourneh TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Personal Rights-Licensee is not meeting the daycare children's dietary needs
Personal Rights-Licensee speaks inappropriately towards daycare children
Personal Rights-Licensee left a daycare child unattended while in care
INVESTIGATION FINDINGS:
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On 6/8/2022 at 10:35, Licensing Program Analyst (LPA) Dalicia Adkins conducted and unannounced complaint visit a met with licensee, Sophia Tourneh. LPA Adkins disclosed the purpose of the visit and was granted entry into the home. Licensee guided LPA a tour of the home. Licensee, two child care asssistant and 11 children present during the visit.
The purpose of today’s visit 6/8/2022 is to investigate the alllegations listed above. During this visit LPA interviewed staff and conducted observations.

On 3/21/2022, LPA Adkins conducted the initial 10-day visit. LPA observed the home, interviewed children, child care assistant and parent. LPA collected the following supportive documents: Children’s Roster, Menu and licensee work history documents.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) -30-3038
LICENSING EVALUATOR NAME: Dalicia AdkinsTELEPHONE: (424) 301-3064
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/15/2022 and conducted by Evaluator Dalicia Adkins
COMPLAINT CONTROL NUMBER: 30-CC-20220315121450

FACILITY NAME:TOURNEH FAMILY CHILD CAREFACILITY NUMBER:
197494337
ADMINISTRATOR:TOURNEH, SOPHIAFACILITY TYPE:
810
ADDRESS:5346 FORBES AVETELEPHONE:
(818) 821-5103
CITY:ENCINOSTATE: CAZIP CODE:
91436
CAPACITY:14CENSUS: 11DATE:
06/08/2022
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Licensee. Sophia Tourneh TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Personal Rights -Licensee is force feeding daycare children while in care
INVESTIGATION FINDINGS:
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On 6/8/2022 at 10:35am, Licensing Program Analyst (LPA) Dalicia Adkins conducted and unannounced complaint visit a met with licensee, Sophia Tourneh. LPA Adkins disclosed the purpose of the visit and was granted entry into the home. Licensee guided LPA a tour of the home. Licensee, two child care assistants and 11 present during visit.
The purpose of today’s visit 6/8/2022 is to investigate allegation listed above. LPA interviewed staff and conducted observations.
On 3/21/2022, LPA Adkins conducted the initial 10-day visit. LPA observed the home, interviewed children, licensee, child care assistant and parent. LPA collected the following supportive documents: Children’s Roster, Menu and licensee work history documents.

Information obtained during the course of the investigation revealed that child in care was forced to eat. LPA Adkins confirmed with licensee and S2 that forcing a child to eat is a violation of personal rights.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) -30-3038
LICENSING EVALUATOR NAME: Dalicia AdkinsTELEPHONE: (424) 301-3064
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 30-CC-20220315121450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TOURNEH FAMILY CHILD CARE
FACILITY NUMBER: 197494337
VISIT DATE: 06/08/2022
NARRATIVE
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Based on LPA observations, interviews, and information obtained throughout the course of the investigation the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. In accordance with California Code of Child Care Title 22 regulation this facility is cited (1) deficiency; this is a violation of Title 22 Child Care Regulation- Personal Rights 102423 (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization for the child’s authorized representative. These rights include but are not limited to the following; (2) to receive safe, healthful, and comfortable accommodations, furnishing and equipment. This is a Type A violation, which poses an immediate safe and health risk to children in care. Refer to Licensing Report LIC 9099 D.

LPA discussed Plan of Correction (POC) with licensee. Licensee and S2 agreed to submit declaration (LIC 855) documenting how to properly assist children with feeding if needed, and to ensure to adhere to Title 22 Personal Rights Regulation. Licensee and S2 agrees to watch Children in Child Care; Personal Rights and Supervision Videos on CCLD website: rightshttps://ccld.childcarevideos.org/family-child-care-providers/childrens-personal-rights-in-child-care/ & Supervising Children in Family Child Care https://ccld.childcarevideos.org/family-child-care-providers/supervising-children-in-family-child-care/

Upon receipt of this report, the licensee shall post the Notice of Site Visit and any licensing report
documenting a type "A” deficiency. The report and the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or enrolled children for the next 12 months (1 year). The acknowledgment of Receipt LIC 9224 form must be maintained in each child's file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224).
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) -30-3038
LICENSING EVALUATOR NAME: Dalicia AdkinsTELEPHONE: (424) 301-3064
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 30-CC-20220315121450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: TOURNEH FAMILY CHILD CARE
FACILITY NUMBER: 197494337
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/08/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/08/2022
Section Cited
CCR
102423(a)(2)
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102423 Personal Rights (a) Each child receiving services from a family child care home shall have certain rights that shall not be
waived or abridged...These rights include but are not limited to the following; (2) to receive safe, healthful, and comfortable accommodations, furnishing and equipment. This requirement is not met as evidenced by:
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Licensee agrees to watch PR & Care & Sup. & the CCL videos along with S2 on personal rightshttps://ccld.childcarevideos.org/family-child-care-providers/childrens-personal-rights-in-child-care/ & Supervising Children in Family Child Care https://ccld.childcarevideos.org/family-child-care-providers/supervising-children-in-family-child-care/
Written Statement of completion will be sent to LPA via email by 6/13/2022.
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Based on information revealed the children’s personal rights were violated while in care; children were force to eat, which poses an immediate Health, Safety or Personal Rights risk to children in care.
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Licensee and S2 agree to complete LIC 855 and submit to LPA By 6/13/2022. Additional fee based training discussed & info. given to licensee.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) -30-3038
LICENSING EVALUATOR NAME: Dalicia AdkinsTELEPHONE: (424) 301-3064
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 30-CC-20220315121450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TOURNEH FAMILY CHILD CARE
FACILITY NUMBER: 197494337
VISIT DATE: 06/08/2022
NARRATIVE
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Additional Resources for Child Care Providers: Child Care Advocate Program: The child Care Advocate Program (CCAP) promotes the delivery of quality child care in California. You may contact the CCAP directly: Phone number (916) 654-1541, email address: childcareadvocatesprogram@dss.ca.gov
Child Care Technical Support Program: A non-enforcement arm of the Community Care Licensing Division. TSP provides free services and resources to licensees and child care providers who are struggling to meet and maintain the requirements of operating a licensed child care facility.
Child Care Quarterly Update Newsletter: recommended to sign up, link www.ccld.ca.gov
Learn how to promote good nutrition and manage snack and mealtimes.https://childcarelounge.com/https://childcarelounge.com/collections/individual-classes/products/nuts-about-nutrition

Licensee completed Mandated Reported Certificate of Completion Online Training on 6/21/2021


An exit interview conducted. Plans of correction reviewed and developed with licensee. This report reviewed, and copy given to licensee.
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) -30-3038
LICENSING EVALUATOR NAME: Dalicia AdkinsTELEPHONE: (424) 301-3064
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 30-CC-20220315121450
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TOURNEH FAMILY CHILD CARE
FACILITY NUMBER: 197494337
VISIT DATE: 06/08/2022
NARRATIVE
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LPA collected and reviewed menu with licensee. Licensee stated that she prepares meals for children and follows the menu. However, sometimes there may be some substitutions for some of the food items listed on menu. LPA observed refrigerator to be stocked with fresh fruit, veggies, drinks and dry snacks in pantry. Licensee stated if child refuses to eat, she offers child alternative choices of fruit and snacks. If children do not eat at the time they are allowed more time to eat and or cut the food into smaller portions.

During observations LPA observed one crib and cots in the primary room that is utilized to care for day care children. LPA observed children sleeping in the main primary room, this room was identified on facility sketch. Licensee stated that all children sleep in the main living room area and supervision provided.

Based on LPA observations, interviews, record reviews the above allegations are found to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted. A copy of this report reviewed with licensee and copy given.
SUPERVISOR'S NAME: Karren StarksTELEPHONE: (424) -30-3038
LICENSING EVALUATOR NAME: Dalicia AdkinsTELEPHONE: (424) 301-3064
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2022
LIC9099 (FAS) - (06/04)
Page: 6 of 6