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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494347
Report Date: 10/17/2025
Date Signed: 10/18/2025 09:22:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2025 and conducted by Evaluator Ranita Richmond
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250729134033
FACILITY NAME:BRELLA PLAYA VISTA - INFANTFACILITY NUMBER:
197494347
ADMINISTRATOR:KIMBERLY KERNFACILITY TYPE:
830
ADDRESS:12746 W. JEFFERSON BL. #3-3100TELEPHONE:
(424) 425-7500
CITY:LOS ANGELESSTATE: CAZIP CODE:
90094
CAPACITY:32CENSUS: 26DATE:
10/17/2025
UNANNOUNCEDTIME BEGAN:
12:42 PM
MET WITH:Kimberly GentleTIME COMPLETED:
02:43 PM
ALLEGATION(S):
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Personal Rights- Staff forced infant to nap
Personal Rights- Staff shared a pacifier among infants in care
Personal Rights- Staff placed infants in cribs without replacing soiled bedding
Personal Rights- Staff did not implement proper hand hygiene practices at the facility
Personal Rights- Staff did not provide feeding assistance to infants in care
Personal Rights- Staff dragged infant in care
Personal Rights- Staff refused to provide first aid to infant in care
Reporting Requirements- Staff did not report incident to appropriate parties
Personal Rights- Staff exposed infants to hazardous material
INVESTIGATION FINDINGS:
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On 10/17/25, Licensing Program Analyst (LPA) Ranita Richmond arrived at the above-mentioned Infant Childcare Center facility for the purpose of delivering findings for complaint investigation. Upon arrival LPA met with Director, Kimberly Gentle and toured the facility. LPA observed 26 children in care with 7 staff providing care and supervision. LPA advised Assistant Director the purpose of the inspection was due to a complaint received by the El Segundo Child Care Regional Office (ESCCRO).

On 7/28/25 El Segundo Child Care Regional Office received a complaint regarding personal rights and reporting requirements violation of the above-mentioned facility. The allegation is as follows: Personal Rights- Staff forced infant to nap, Personal Rights- Staff shared a pacifier among infants in care, Personal Rights- Staff placed infants in cribs without replacing soiled bedding, Personal Rights- Staff did not implement proper hand hygiene practices at the facility, Personal Rights- Staff did not provide feeding assistance to infants in care, Personal Rights- Staff dragged infant in care, Personal Rights- Staff refused to
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 30-CC-20250729134033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BRELLA PLAYA VISTA - INFANT
FACILITY NUMBER: 197494347
VISIT DATE: 10/17/2025
NARRATIVE
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provide first aid to infant in care, Reporting Requirements- Staff did not report incident to appropriate parties, Personal Rights- Staff exposed infants to hazardous material.

On 8/04/2025, Licensing Program Analyst (LPA) Ranita Richmond and Brittany Lovest completed an initial 10-day complaint investigation. During inspection, the LPA toured the facility and interviewed staff.

On 8/01/25 LPA Richmond interviewed the Reporting Party.

Between 08/05/25 and 9/19/25 LPA Richmond contacted parents of children enrolled in the above-mentioned Child-Care Center to conduct interviews.

A full investigation was conducted which included observations, records reviews, and interviews. Based on observations, record reviews, and interviews, there is not sufficient evidence to show that there were personal rights and or reporting requirements violations. Therefore, the above allegations are found to be UNSUBSTANTIATED, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

Per Title 22 Regulations and Health and Safety Codes, no citations were issued.


An exit interview was conducted, a copy of this report was read and provided to Director Kimberly Gentle.
Notice of Site Visit was provided and required to be posted for 30 days.

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SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Ranita Richmond
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
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