197494456-8-20-2024-58-CC-RNAO-D8JUSD-20240827155008

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197494456
Report Date: 08/14/2024
Date Signed: 08/20/2024 01:04:17 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2024 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20240529141203

FACILITY NAME:	BEGINNINGS LEARNING CENTER VAN NUYS, INC		FACILITY NUMBER:	197494456
ADMINISTRATOR:	JANET CABRERA		FACILITY TYPE:	850
ADDRESS:	6903 TYRONE AVE		TELEPHONE:	(818) 646-6630
CITY:	VAN NUYS	STATE: CA	ZIP CODE:	91405
CAPACITY:	90	CENSUS: 45	DATE:	08/14/2024
		UNANNOUNCED	TIME BEGAN:	10:18 AM
MET WITH:	Jenat King		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Allegation 1 - Staff yelled at daycare child.
Allegation 2- Lack of supervision resulting in daycare child being injured by other daycare children.
Allegation 3- Classroom operating out of ratio.
Allegation 4 - Staff using inappropriate forms of punishment.

INVESTIGATION FINDINGS:

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On 8/13/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA was greeted and let into the facility by Director, Jenat King to whom the reason for the inspection was announced. LPA toured the facility and observed 45 daycare children and 11 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, children and staff sign in/out sheets, staff qualifications and interviewed the parents, children and staff in regard to the above allegations.

-Pertaining to the allegation that – Staff yelled at daycare child.
According to the RP, staff is rude to a bunch of kids, they do not know positive reinforcement they will snap or send them to the reading corner which is weird.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 08/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240529141203

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BEGINNINGS LEARNING CENTER VAN NUYS, INC	FACILITY NUMBER: 197494456
	VISIT DATE: 08/14/2024

NARRATIVE

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According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4) and Staff 5 (S5), children are never yelled at they are redirected. If they are outdoors, there is a louder voice that is used or a song is sang for children to hear and so staff can intervene in a timely manner. According to staff, the reading corner assists with letting children cool off.

According to Parent 1 (P1), Parent 2 (P2), Parent 3 (P3), Parent 4 (P4) and Parent 5 (P5), they have never observed staff yell at children. Parents did state that there is sometimes a stern tone from S5 or when staff need to get children’s attention. Parents did proceed to state that they are not concerned with staff yelling at children.

According to Child 1(C1), Child 2(C2) and Child 3 (C3), teachers do not yell at them in a mean way.

-Pertaining to the allegation that – Lack of supervision resulting in day care child being injured by other day care children.
According to the RP, there are fights and falling but nothing that bad just boys stuff like roweling each other up.

According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4) and Staff 5 (S5), children are always supervised. When children try to play in a rough manner, each situation is addressed appropriately. According to staff, there are a lot of boys in the classroom and they do try to play transformers or spiderman; however, children are redirected and spoken to when this occurs.

According to Parent 1 (P1), Parent 2 (P2), Parent 3 (P3), Parent 4 (P4) and Parent 5 (P5), their children have only obtained minor injuries that are the norm for their children. Parents have no concerns regarding staff supervision and feel as though their children are well supervised.

-Pertaining to the allegation that –Classroom operating out of ratio.
According to the RP, there is a teacher and an aide, and I don’t know if the aide counts.

According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4) and Staff 5 (S5), ratio is always maintained and staff are never left alone with more than the appropriate amount of children.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 08/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2024

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240529141203

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BEGINNINGS LEARNING CENTER VAN NUYS, INC	FACILITY NUMBER: 197494456
	VISIT DATE: 08/14/2024

NARRATIVE

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According to Parent 1 (P1), Parent 2 (P2), Parent 3 (P3), Parent 4 (P4) and Parent 5(P5), they have observed 2 teachers, in the Blue Room and approximately 20 children in the classroom; however, are not sure about the exact number of children.

-Pertaining to the allegation that – Staff using inappropriate forms of punishment.
According to the RP, staff in the Blue Room yell at children to “sit down”, “stop playing with that” or “be nice to their friends” and, have them spend time in the reading corner.

According to Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4) and Staff 5 (S5), children are redirected, separated from one another to avoid further conflict or taken to different areas inside the classroom such as a reading corner. When outdoors, children are spoken to, sometimes voices are a higher because it is an outdoor space, children are asked to give one another space and they are spoken to.

According to Parent 1 (P1), Parent 2 (P2), Parent 3 (P3), Parent 4 (P4) and Parent 5(P5), they have no concerns regarding their children being inappropriately punished. Parents expressed that their children are vocal with them about when they do things that they should not be doing and do not express that staff has inappropriately punished them.

LPA observed classrooms, reviewed children sign in/out sheets, staff sign in/out sheets, staff qualifications and interviewed parents, children and staff in regard to the allegation.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Director, Jenat King.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 08/14/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2024

LIC9099 (FAS) - (06/04)

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