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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197494605
Report Date: 03/23/2023
Date Signed: 03/23/2023 01:25:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2023 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20230317113802
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
197494605
ADMINISTRATOR:CARRIE ESCOBEDOFACILITY TYPE:
830
ADDRESS:21321 HAWTHORNE BLVDTELEPHONE:
(310) 540-1730
CITY:TORRANCESTATE: CAZIP CODE:
90503
CAPACITY:29CENSUS: 22DATE:
03/23/2023
UNANNOUNCEDTIME BEGAN:
08:55 AM
MET WITH:Taylor Mosack - Associate DirectorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Alegation 1 - Staff do not follow proper sanitation practices between changes
INVESTIGATION FINDINGS:
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On 03/23/2023, Licensing Program Analyst (LPA) Suzette Ornelas made an unannounced visit for the purpose of conducting an initial investigation regarding the above allegation. LPA met with associate Director, Taylor Mosack. LPA toured the facility and observed 22 children in care supervised by 8 staff.

LPA conducted interviews, made observations, obtainad copies of childrens roster, parent handbook, personnel roster, staff schedule, parent handbook and diaper change procedures.

While conducting observations, LPA observed unsanitary practices by teachers in Toddler B classroom. LPA observed more than 1 teacher cleaning childrens faces prior to taking off dirty gloves used for diaper changing and washing hands with soap and water. LPA also observed other items, including dry erase board marker and eraser, being touched prior to taking off dirty gloves and washing hands with soap and water.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Lisa Rios
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20230317113802
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 197494605
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/23/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/23/2023
Section Cited
CCR
101438.1(b)
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101438.1(b)- Infant Care General Sanitation, (b) Each caregiver shall wash his/her hands with soap and water before each feeding and after each diaper change. This requirement is not met as evidenced by:
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Facility will conduct a staff meeting to go over: Infant Care General Sanitation regulation and updated/revised Diaper Changing Procedures. Associate Director will provide copy of attendance roster including staff signatures of all those in attendance.
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Based on observations, and interview, LPA observed teachers Teachers are not washing their hands with soap and water after each diaper change, which poses an immediate or Health and Safety, and personal rights risk to persons in care.
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Facility will have corrections completed by: 04/20/2023. Proof can be submitted to LPA Ornelas at suzette.ornelas@dsss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Lisa Rios
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20230317113802
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 197494605
VISIT DATE: 03/23/2023
NARRATIVE
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Based on LPA's observations, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

The following deficiencies are cited per California Code of Regulations, TITLE 22:
Type A - 101438.1(b) Infant Care General Sanitation (See LIC 9099-D for deficiency cited)

LPA Ornelas informed the licensee to provide a copy of this licensing report dated, 03/23/2023, that documents any Type A citation to parents/guardians of all children currently enrolled along with LIC9224, by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report.

An exit interview was conducted with Associate Director, Taylor Mosack and a copy of this report and Appeal rights were provided.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISOR'S NAME: Lisa Rios
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3