197495103-5-31-2023-58-CC-BBEL-CSF7GJ-20230602213914

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197495103
Report Date: 05/31/2023
Date Signed: 05/31/2023 09:02:54 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2023 and conducted by Evaluator Antonio Almanza

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20230509124831

FACILITY NAME:	CASTILLO FAMILY CHILD CARE		FACILITY NUMBER:	197495103
ADMINISTRATOR:	IRMA CASTILLO		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 841-0852
CITY:	BURBANK	STATE: CA	ZIP CODE:	91505
CAPACITY:	12	CENSUS: 6	DATE:	05/31/2023
		UNANNOUNCED	TIME BEGAN:	08:26 AM
MET WITH:	Irma Castillo, Licensee		TIME COMPLETED:	09:11 AM

ALLEGATION(S):

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Criminal Record Clearance: Adults who do not have an associated criminal clearance to the home are living (residing) in the licensee’s home.

INVESTIGATION FINDINGS:

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On 05/31/23 at 8:35 AM, Antonio Almanza, Licensing Program Analyst (LPA),conducted an unannounced site visit for the purpose of delivering findings for complaint allegations received on 05/09/2023, associated to complaint control number 58-CC-20230509124831. LPA met with Irma Castillo, Licensee and explained the purpose of the site visit. During today’s visit there were 6 children and 2 adults in the home.

During the course of the investigation LPA conducted interviews, reviewed records, and made observations regarding the aforementioned allegation.

On 05/11/23, LPA Almanza conducted an unannounced site visit and observed the Licensee and 3 of 5 adults that live in the home (R1, R2, and R4). LPA toured the facility and inspected 3 of 3 bedrooms, 2 of 2 living rooms, 2 of 2 bathrooms, kitchen, dining area, laundry room area, and garage.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 58-CC-20230509124831

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CASTILLO FAMILY CHILD CARE	FACILITY NUMBER: 197495103
	VISIT DATE: 05/31/2023

NARRATIVE

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LPA interviewed the Licensee, R1, R2, and R4. Licensee, R1, R2, and R4 disclosed that the Licensee, R1, R2, R3, R4, and 2 children live in the home. LPA did not observe any other adults on the property and verified the areas that each person residing in the home live in. LPA verified that all adults living in the home have a criminal records clearance and are associated to the facility, per Guardian.

On 05/11/23, LPA Almanza interviewed a neighbor from 5 of 8 homes surrounding the Castillo Family Child Care home (N1 – N8). The 5 neighbors interviewed stated that they do not know who lives in the Castillo home. N3 stated that 3 or 4 adults live in the home. N6 stated that maybe 3 adults live in the home. N8 stated that maybe 2 adults live in the home. N1, N3, and N8 have seen children being dropped off in the mornings. N6 has seen children being picked up, “around the time people get off work”. N3 and N5 stated they did not know the home was a child care.

On 05/18/23, LPA interviewed Adult 5 (A5) telephonically. A5 disclosed that their primary residence is out of state. A5 provided LPA with legal government documentation showing proof of primary residence and has provided a secondary address of residence within LA County where they stay intermittently.

Facility File Review conducted reveals, that on 05/06/22, the Licensee was granted a Large Family Child Care License. At the time of licensure, the licensee, R1, R2, and R3 lived in the home and had a criminal record clearance associated to the facility, per Guardian. On 05/26/22, the El Segundo North Regional Office received written notice from the licensee, notifying the department that R4 was moving into the home and provided a copy of the Live Scan Service Form, dated 05/24/22. R4 was cleared and associated to the facility on 05/25/22, per Guardian. On 04/27/23, Licensee provided an updated Family Child Care Home Application LIC279 reflecting that R4 lives in the home.

On 05/19/23, LPA Almanza conducted a follow up visit at R4’s prior residence to interview the Property Manager. LPA was unable to contact the manager at the location, but was able to get the mangers phone number, that was listed outside the manger’s door. LPA was able to contact the manager telephonically and the manager disclosed that R4 was last living on the property in June 2022.

Furthermore, on 04/27/23, LPA Ornelas conducted an unannounced site visit and observed the License and 3 adults. Licensee and 3 Adults had a criminal record cleared and were associated to the facility.

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SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 58-CC-20230509124831

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CASTILLO FAMILY CHILD CARE	FACILITY NUMBER: 197495103
	VISIT DATE: 05/31/2023

NARRATIVE

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After considering available information, interviews, records review, and observations, it was revealed that the Licensee, R1, R2, R3, and R4 live in the home, have a criminal record clearance, and are associated to the facility, per Guardian.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A copy of this Report, Notice of Site Visit, and Appeal Rights were explained and provided to Irma Castillo, Licensee. Notice of site visit must remain posted for 30 days.

Page 3.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Antonio Almanza
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2023

LIC9099 (FAS) - (06/04)

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