198000062-4-8-2021-54-CC-TCON-C2RW3E-20210506165548

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198000062
Report Date: 04/08/2021
Date Signed: 04/08/2021 03:40:14 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2021 and conducted by Evaluator Rita Ramos

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20210225120957

FACILITY NAME:	YMCA GLB WEINGART-LAKEWOOD YMCA SITE		FACILITY NUMBER:	198000062
ADMINISTRATOR:	CHANELLE COLLO		FACILITY TYPE:	840
ADDRESS:	5835 E. CARSON ST.		TELEPHONE:	(562) 425-7431
CITY:	LAKEWOOD	STATE: CA	ZIP CODE:	90713
CAPACITY:	60	CENSUS: 19	DATE:	04/08/2021
		ANNOUNCED	TIME BEGAN:	03:20 PM
MET WITH:	Jessica Quintero, Program Coordinator		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff yelled at daycare child
Facility did not ensure child properly supervised

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Due to COVID-19 and guidelines of social distancing, this inspection was conducted virtually via FaceTime.

Licensing Program Analyst (LPA) Rita Ramos conducted an announced tele-inspection at 3:15 PM on 04/08/21. The purpose of the tele-inspection was to deliver findings for the above allegations. LPA met with Program Coordinator, Jessica Quintero, who tele-guided LPA on a tour of the facility. There were 19 children present and 3 other staff present during the tele-inspection.

During the investigation LPA obtained copies of the facility roster, staff roster, facility handbook, and supporting documentation. LPA also conducted interviews.

Information provided by the reporting party indicates that staff yelled at daycare children and facility did not ensure that children were properly supervised.----Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Rita Ramos	TELEPHONE: (323) 981-3985
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 54-CC-20210225120957

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: YMCA GLB WEINGART-LAKEWOOD YMCA SITE	FACILITY NUMBER: 198000062
	VISIT DATE: 04/08/2021

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Program Coordinator and Site Director state that children are supervised, and staff do not yell at children.

Staff interviewed made no disclosures regarding the allegations.

Children were interviewed during the investigation.

Parents interviewed made no disclosures regarding the allegations.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are unsubstantiated.

An exit phone interview was conducted with Jessica Quintero, Program Coordinator, and a copy of this report was signed by LPA Rita Ramos. This report will be sent via email to Jessica Quintero who agrees to sign and date the report. The representative was provided with the mailing address of the Monterey Park South West Regional office and agrees to send a signed copy of this report by mail. Appeal rights were provided.

----Page 2 of 2

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Rita Ramos	TELEPHONE: (323) 981-3985
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 2