<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198001552
Report Date: 11/20/2023
Date Signed: 11/20/2023 04:22:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2023 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231003154714
FACILITY NAME:PACIFIC OAKS CHILDREN'S SCHOOLFACILITY NUMBER:
198001552
ADMINISTRATOR:ROBERT BOYMANFACILITY TYPE:
850
ADDRESS:714 W. CALIFORNIA BLVD.TELEPHONE:
(626) 529-8011
CITY:PASADENASTATE: CAZIP CODE:
91105
CAPACITY:140CENSUS: 61DATE:
11/20/2023
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Victor Soto - DirectorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Children are not adequately dressed while in the care of childcare staff
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Nolan Tcheng and Suzana Safaryan conducted an unannounced subsequent inspection of a complaint investigation, for the purpose of delivering complaint findings. Upon arrival at 12:30pm, LPAs met with Director Victor Soto, to whom the purpose of the inspection was explained. Tour of the facility was provided. There were children present during the time of inspection.

Census was taken. There were 61 children with 19 staff members.

During the course of the investigation, LPA conducted interviews with eight staff members, five children, and four parents. Documentation in the form of Child Care Roster, Parent Handbook, Invoices, and Menu Sign Ups were obtained.

REPORT CONTINUES PAGE 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 33-CC-20231003154714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PACIFIC OAKS CHILDREN'S SCHOOL
FACILITY NUMBER: 198001552
VISIT DATE: 11/20/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Information from the complainant indicates that children in care are not adequately dressed while at the facility.

During inspection on 10/10/2023, LPA observed a child playing in the waterplay/sand area of the play yard, in their undergarments. Director stated that 'when they play in the water or sand area with water pump, we do not want them to be uncomfortable with a wet shirt or clothes. We help them understand what their body needs and make sure they are safe and healthy." LPA reviewed the Parent Handbook section "Children's Belongings" where it requests parents "Please keep adequate changes [of clothes] in your child's cubby."

Staff interviews all corroborated that children come fully clothed but are encouraged to remove articles of clothing for wet play in the sand areas. Clothing was stated to be kept in their cubbies. Staff #5 states "When we come back in the classroom, clothes come back on. The children understand that."

Parents made no disclosures regarding the above allegation.

LPA discussed with Director the importance of keeping children safe while at the facility. The Parent Handbook indicates that parents are being asked to bring extra clothing for their children when they are here for the purpose of their "active play." A bathing suit and towel are recommended during "warm weather," as water play is a routine activity during outdoor play. Parents are asked to provide extra clothing as well as bathing suits as part of policy. The personal rights of the children in care should be protected while at the licensed facility. The use of extra clothing and bathing suits should be followed according to appropriate use at the facility. Children being in undergarments during outdoor active play, increases risk to injury and incident.

Based on LPA's observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 1 Section 101223(a)(2), is being cited on the attached deficiencies page.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Victor Soto, at 2:10pm. Copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISOR'S NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2023 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20231003154714

FACILITY NAME:PACIFIC OAKS CHILDREN'S SCHOOLFACILITY NUMBER:
198001552
ADMINISTRATOR:ROBERT BOYMANFACILITY TYPE:
850
ADDRESS:714 W. CALIFORNIA BLVD.TELEPHONE:
(626) 529-8011
CITY:PASADENASTATE: CAZIP CODE:
91105
CAPACITY:140CENSUS: 61DATE:
11/20/2023
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Victor Soto - DirectorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Food Service
Physical Grounds
Physical Grounds
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Nolan Tcheng and Suzana Safaryan conducted an unannounced subsequent inspection of a complaint investigation, for the purpose of delivering complaint findings. Upon arrival at 12:30pm, LPAs met with Director Victor Soto, to whom the purpose of the inspection was explained. Tour of the facility was provided. There were children present during the time of inspection.

Census was taken. There were 61 children with 19 staff members.

During the course of the investigation, LPA conducted interviews with eight staff members, five children, and four parents. Documentation in the form of Child Care Roster, Parent Handbook, Invoices, and Menu Sign Ups were obtained.

Information from the complainant indicates that children are not being provided adequate food service.
REPORT CONTINUES PAGE 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 33-CC-20231003154714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PACIFIC OAKS CHILDREN'S SCHOOL
FACILITY NUMBER: 198001552
VISIT DATE: 11/20/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On today’s inspection, 11/20/2023, LPAs observed the snack time at the facility. There was adequate snack present for children in care.

Facility families sign up weekly to bring the pre-prompted food choices for their child’s classroom. Licensing staff reviewed the sign up sheets and weekly snack menus for classes. Per Staff #2, when asked about snacks being provided, they stated, “we have emergency food for them if they don’t have one.” LPA observed storage of food. Staff #1 states “They can have seconds, if they have 3 servings, we talk to the parents if they didn’t have enough breakfast or something. We don’t deny children food.” All staff corroborated that if a child is still hungry, they are encouraged to get more food or are given another serving.

Children interviews made no disclosures regarding the above allegation.

Parent interviews made no disclosures regarding the above allegation.

The Department has reviewed information gathered regarding the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Information from the complainant indicates that facility has pest and rodent problems.

During inspection on 10/10/2023, LPA received documentation of routine Terminex treatment invoices that the facility has conducted at the facility over the last half of year starting from 04/24/2023. Treatments are done to the facility grounds after hours, per Director. Reports indicate general treatment done to the facility grounds for pests and rodents. LPA did not observe any pests or rodents on site during inspections. Per interview with Staff #7, there are no pests or rodents observed inside the facility, but there are “just normal bugs” in the yard. The facility has a large outdoor environment setting for children in care, that is used most of the day.

Staff interviews made no disclosures regarding the above allegation

Children interviews made no disclosures regarding the above allegation

Parent interviews made no disclosures regarding the above allegation.

The Department has reviewed information gathered regarding the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

REPORT CONTINUES PAGE 2 of 3

SUPERVISOR'S NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 33-CC-20231003154714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PACIFIC OAKS CHILDREN'S SCHOOL
FACILITY NUMBER: 198001552
VISIT DATE: 11/20/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
No deficiencies are being cited in accordance to California Title 22 regulations.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director Victor Soto, at 2:10pm. Copy of Report provided.

END OF REPORT PAGE 3 of 3

SUPERVISOR'S NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20231003154714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: PACIFIC OAKS CHILDREN'S SCHOOL
FACILITY NUMBER: 198001552
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/27/2023
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
Personal Rights
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.


This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Per director, they will update their parent handbook and submit a memo to parents to request extra clothing be immediately replaced if soiled or sent home, or child will be unable to play in water play. Copies of memo and update to parent handbook will be submitted to LPA by POC
8
9
10
11
12
13
14
Based on observation, interview, and record review, Licensee did not ensure that children in care were provided comfortable accommodations to meet their needs. This poses a potential risk to the health, safety, and personal rights of children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6