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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198002289
Report Date: 05/22/2023
Date Signed: 05/22/2023 04:38:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230508081518
FACILITY NAME:YOON FAMILY CHILD CAREFACILITY NUMBER:
198002289
ADMINISTRATOR:YOON, ALBA LUZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(213) 598-6811
CITY:LOS ANGELESSTATE: CAZIP CODE:
90004
CAPACITY:14CENSUS: 10DATE:
05/22/2023
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:Alba Yoon TIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Licensee is operating out of ratio.
Licensee not providing adequate supervision.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee and Mireya Garcia conducted an unannounced complaint inspection. Upon arrival LPAs observed Staff#1 in the home with 10 children in care. Around 10 minutes after LPAs arrived at the home the Licensee arrived in the home with 2 more children.

During the inspection Staff#1 told LPAs that the Licensee had left the home to pick up children. After arriving to the home, the Licensee stated that normally her Spouse is present in the home but was not able to show up due to an unexpected delay. LPAs observed the Licensee's spouse arrive at the home a few minutes after the Licensee arrived at the home with the 2 additional children.

The complaint alleges that Licensee has 10 to 15 children present in the home, but it was not clear if the reporting party knew if there was an additional adult present in the home. During the previous unannounced inspection, LPA Lee observed the Licensee was present with 12 children and Staff#1. Licensee stated she has a total of 14 children enrolled but only 12 children are present on this date.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung LeeTELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 33-CC-20230508081518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: YOON FAMILY CHILD CARE
FACILITY NUMBER: 198002289
VISIT DATE: 05/22/2023
NARRATIVE
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During the unannounced inspection conducted on this date, LPAs observed Staff#1 present in the home with 10 children for about 10 minutes before the Licensee arrived at the home with 2 more children. The fact that Staff#1 was present with 10 children for those 10 minutes would mean that the facility was out of ratio for those 10 minutes. This is an immediate risk to children in care. During the 10 minutes Staff#1 was out of ratio with 10 children, it is not possible for 1 qualified adult to provide the adequate supervision to the 10 children that was present. This is a potential risk to children in care.

Based on the information obtained during the investigation, the preponderance of evidence standard has been met, therefore the allegation that Licensee is operating out of ratio and not providing adequate supervision has been substantiated. California Code of Regulations,(Title 22, Division 12 & Chapter Number 1, ariticle 6), is being cited on the attached LIC 9099D.

A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgement form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the parent Acknowledgement of Receipt of Licensing Reports Form during this visit.

The Notice of Site Visit (LIC 9213) and every page of this report must remain posted for 30 days during the hours of operation. Failure to maintain posting for LIC 9213 as required will result in a civil penalty of $100.00. Exit interview was conducted with Alba Yoon, Licensee, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung LeeTELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 33-CC-20230508081518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: YOON FAMILY CHILD CARE
FACILITY NUMBER: 198002289
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/22/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/23/2023
Section Cited
CCR
102416.5(c)
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The total licensed capacity for a Small Family Child Care Home shall not exceed eight children. This requirement was not met as evidenced by the fact that Staff#1 was alone in the large family child care home with 10 children. Since there was only 1 adult present, the capacity requirement for a
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Licensee stated she will ensure that adult to child ratio is within compliance during all business hours including short periods of time when the Licesee leaves to pick up children in the afternoon. The LIcenses specified that she have her spouse pick up the children and she will remain in the home.
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small FCCH which is 8 applied to Staff#1 This means that Staff#1 was over capacity by 2 children during the 10 minutes before the Licensee arrived at the home. This is an immediet risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung LeeTELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 33-CC-20230508081518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: YOON FAMILY CHILD CARE
FACILITY NUMBER: 198002289
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/22/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/22/2023
Section Cited
CCR
102417(a)
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The licensee shall be present in the home and shall ensure that children in care are supervised at all times. This requirement was not met as evidenced by the fact that Staff#1 could not provide adequate supervision to the 10 children in care during the 10 minutes
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Licensee stated she will ensure that adult to child ratio is within compliance during all business hours including short periods of time when the Licesee leaves to pick up children in the afternoon. The LIcenses specified that she have her spouse pick up the children and she will remain in the home.
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She was home before the Licensee arrived. This is a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung LeeTELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230508081518

FACILITY NAME:YOON FAMILY CHILD CAREFACILITY NUMBER:
198002289
ADMINISTRATOR:YOON, ALBA LUZFACILITY TYPE:
810
ADDRESS:602 NORTH HARVARD BLVD.TELEPHONE:
(213) 598-6811
CITY:LOS ANGELESSTATE: CAZIP CODE:
90004
CAPACITY:14CENSUS: 10DATE:
05/22/2023
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:Alba Yoon TIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Licensee yells at children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Seung Lee and Mireya Garcia conducted an unannounced complaint inspection. Upon arrival LPAs met with Staff#1 at the facility. The Licensee arrived about 10 minutes later to the home and met with LPAs.

During the course of this investigation LPAs conducted interviews, reviewed documents, and made observations in regards to the above allegations.

The complaint alleges that the Licensee yells at children in care. The details of this allegation did not specifcy when and where it was observed that the children are being yelled at. The Licensee denied the allegation and made no disclosure. During interviews conducted with the assistant and children in care, LPAs did not obtain any information that supported or went against this allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung LeeTELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20230508081518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: YOON FAMILY CHILD CARE
FACILITY NUMBER: 198002289
VISIT DATE: 05/22/2023
NARRATIVE
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Since the reporting party did not specify when or why the Licensee and or Staff member allegedly yell at children in care LPAs were not able to ask specific questions but instead asked what the general policy of this family child care home was in regards to discipline and addressing challenging behaviors from children in care. The Licensee and Staff#1 denied this allegation and made no disclosure. The children in care interviewed did not provide any information that supported or went against the allegation.

This department has investigated the allegation that the Licensee yells at children in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Licensee Alba Yoon. Appeal rights discussed and explained.

SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung LeeTELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6