<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198002602
Report Date: 01/19/2023
Date Signed: 01/19/2023 10:55:54 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2022 and conducted by Evaluator Susann Sanchez
COMPLAINT CONTROL NUMBER: 54-CC-20221109131314
FACILITY NAME:PAGE LEARNING ACADEMY, INC.FACILITY NUMBER:
198002602
ADMINISTRATOR:JESSY OGBUEFIFACILITY TYPE:
850
ADDRESS:216 W. VERNON AVE.TELEPHONE:
(323) 233-7253
CITY:LOS ANGELESSTATE: CAZIP CODE:
90037
CAPACITY:44CENSUS: 12DATE:
01/19/2023
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Jessy Ogbuffi, LicenseeTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights- Facility staff hit daycare child(ren).
Personal Rights- Facility staff yells at daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Susann Sanchez conducted an unannounced complaint inspection on 01/19/23. LPA arrived at the facility at 10:00am. LPA met with Director Jessy Ogbuefi, for the purpose of delivering the findings for the above allegations. Director gave LPA a tour of the facility at 10:15am. LPA observed 12 children with 5 staff members present during the inspection.

Statements from staff obtained during this investigation are inconsistent with statements from the reporting party regarding the allegation that staff hit children. LPAs interviewed director, administrator, and staff, all whom denied hitting Child #1 or any other child in their care. During interviews with school personnel it was disclosed that they do not have any evidence of allegation. Facility did report incident to the department on 11/09/22. No disclosures were made during interviews with staff, children, parents.

Report continues on the next page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20221109131314
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: PAGE LEARNING ACADEMY, INC.
FACILITY NUMBER: 198002602
VISIT DATE: 01/19/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA Sanchez and LPA A. Estrada conducted interviews and observations of the facility. Interviews conducted revealed that the staff has been heard yelling at children but there are conflicting reasons. Interviews revealed that the staff sometimes has yelled at children to get their attention when they are outside. Interviews with parent #2 and child #3 stated that staff has loud voice, not out of anger but may be loud due to language barrier between staff and children. Most of the children at the facility only speak Spanish and most staff only speak English. However, interviews did not corroborate that other staff have spoken to children inappropriately.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations is unsubstantiated. Exit interview conducted with the Director Ogbuefi. A copy of the appeal rights (LIC9058 01/16) were provided and explained. The Notice of Site Visit shall be posted for thirty (30) consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2