198002969-12-16-2021-33-CC-BVON-C9WSUC-20211221131056

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198002969
Report Date: 12/16/2021
Date Signed: 12/16/2021 03:03:23 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2021 and conducted by Evaluator Mireya Garcia

COMPLAINT CONTROL NUMBER: 33-CC-20211014092319

FACILITY NAME:	ESTHER'S NEST CHILDREN SCHOOL #2		FACILITY NUMBER:	198002969
ADMINISTRATOR:	SZETO, ESTHER		FACILITY TYPE:	850
ADDRESS:	313 & 315 N. NEW AVENUE		TELEPHONE:	(626) 280-5072
CITY:	MONTEREY PARK	STATE: CA	ZIP CODE:	91755
CAPACITY:	50	CENSUS: 23	DATE:	12/16/2021
		UNANNOUNCED	TIME BEGAN:	12:36 PM
MET WITH:	Licensee, Esther Szeto		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Facility is not sanitized.
Facility is refusing to refund a deposit per the contract.
Facility has roaches.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Mireya García arrived unannounced at the facility for the purpose of conducting a follow up complaint investigation to deliver findings regarding the allegations listed above. Due to COVID- 19 precautionary measures were taken, licensing staff present during inspection wore appropriate personal protective equipment. LPA met with Licensee, Esther Szeto who guided LPA on a tour of the facility. There were twenty-three (23) children observed to be present at the facility during this inspection.

Information provided by the complainant alleges that in 2016 facility is not sanitized, facility is refusing to refund a deposit per the contract and facility has roaches.

REPORT CONTINUES ON NEXT PAGE 1 OF 4.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya Garcia	TELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 33-CC-20211014092319

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ESTHER'S NEST CHILDREN SCHOOL #2	FACILITY NUMBER: 198002969
	VISIT DATE: 12/16/2021

NARRATIVE

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During this investigation LPA M. Garcia obtained copies of Children’s roster dated 07/15/2021 & 10/18/2021, Enrollment packet; Admission Policies Agreement from 2016 & 2021, Classrooms Cleaning (restroom, toy, tables) Logs from October 2021 & November 2021, W-9’s and verification letter for cleaning company services from 2006 - present and conducted interviews with Licensee, four (4) day care staff and five (5) parents of currently enrolled children who attend facility.

Pertaining to the allegation of facility is not sanitized interviews with Licensee and day care staff all reveal that day care staff sanitize the classrooms; restroom, toys and table daily and in addition, a cleaning company comes out Monday through Friday after business hours to conduct full-scale cleaning and disinfecting of the facility.

Based on observations made on 10/18/2021, LPA García observed sanitizing products; hand sanitizing wipes, hand sanitizer, disinfectant wipes, and disinfectant spray (pictures were taken) kept in the classrooms stored out of the reach of children where products are accessible to day care staff. Sanitizing products were observed in quantities to meet the needs of daily use.

In review of records, LPA Garcia observed Classrooms Cleaning Log. The Classrooms Cleaning Log identifies staff who records cleaning log for the AM and PM which includes; date, staff initials, cleaning times are logged into a specified area; (restroom, toy and tables).

REPORT CONTINUES ON NEXT PAGE 2 OF 4

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya Garcia	TELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 33-CC-20211014092319

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ESTHER'S NEST CHILDREN SCHOOL #2	FACILITY NUMBER: 198002969
	VISIT DATE: 12/16/2021

NARRATIVE

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Regarding to the allegation of facility is refusing to refund a deposit per the contract, interview with Licensee and day care staff determined all staff denied having knowledge of facility refusing to refund deposit. Interview with Licensee determined that Licensee denies having knowledge of any pending refunds from 2016.

In review of records, LPA Garcia obtained copies of the Admission Policies Agreement from 2016 & 2021. The Admission Policies Agreement from 2016 and 2021 reads “the registration fee, insurance fee, and deposit are required for enrollment. These fees are not refundable unless the school is unable to admit the child”.

Referring to the allegation of facility has roaches, interviews with day care staff and day care parents reveal all staff and day care parents denies observing or having any knowledge of having roaches at the facility.

Based on inspection made on 10/18/2021 by LPA García, no observation of any roaches or roach droppings were observed in areas inspected; Classrooms, kitchen, kitchen cabinets restroom and restroom cabinets. In addition, LPA Garcia did not observe any insecticide products in the facility.

REPORT CONTINUES ON NEXT PAGE 3 OF 4.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya Garcia	TELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2021

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 33-CC-20211014092319

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ESTHER'S NEST CHILDREN SCHOOL #2	FACILITY NUMBER: 198002969
	VISIT DATE: 12/16/2021

NARRATIVE

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Based on the interviews conducted and records review, at this time there is not enough evidence to support the above allegations.

This agency has investigated the complaint alleging that in 2016 facility is not sanitized, facility is refusing to refund a deposit per the contract and facility has roaches. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are deemed unsubstantiated. Should additional information become available in the future, this investigation may be reopened.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensee, Esther Szeto.

REPORT ENDS HERE: PAGE 4 OF 4.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Mireya Garcia	TELEPHONE: (323) 981-3390
LICENSING EVALUATOR SIGNATURE:	DATE: 12/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2021

LIC9099 (FAS) - (06/04)

Page: 4 of 4