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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003090
Report Date: 11/12/2020
Date Signed: 11/12/2020 04:43:31 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2020 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20200206115644
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003090
ADMINISTRATOR:CATHERINE ESCOBEDOFACILITY TYPE:
840
ADDRESS:830 W. MERCEDTELEPHONE:
(626) 918-5608
CITY:WEST COVINASTATE: CAZIP CODE:
91791
CAPACITY:37CENSUS: 21DATE:
11/12/2020
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Amanda SanchezTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff do not treat day-care child with respect-- Parents fought in front of children (Personal rights)
Staff failed to provide transportation for daycare child (Personal Rights)
Reporting Requirements-- Parents fought in front of children and child not picked up from school
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Cynthia Reyes and Steven Rodriguez conducted a follow up Inspection to present the findings of the complaint investigation. LPAs Reyes and Rodriguez identified themselves and discussed the purpose of the inspection. During the inspection, Amanda Sanchez, Director took LPAs on a tour of the facility indoors and out and LPAs were able to observe and collect the census of staff (2) and children (21) currently present at the facility on this date.

LPAs conducted Interviews, and records were received and reviewed. The allegation regarding reporting requirements and staff do not treat daycare child with respect, was regarding parents fought in front of children while in the day care is substantiated. Per interviews conducted two parents were arguing and fighting because of a parking incident between them in the parking lot. The altercation was in the front lobby of the school, which is surrounded by 3 class rooms with children present and a hall way leading to other class rooms with children and with both the parents children present in the lobby and one of the parents child was repeating what his mother was yelling to the other parent. Both parents were yelling, and one parent swung at the other parents
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Valarie CookTELEPHONE: (323) 981-3362
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 33-CC-20200206115644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003090
VISIT DATE: 11/12/2020
NARRATIVE
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face and kicked her on the leg. Staff stated they did not report this incident to the department because they stated they have never gone through that before and they didn't know to report it to the department.

The allegation regarding Staff failed to provide transportation for day care child is substantiated. A child was supposed to be picked up from her private school and per interviews conducted it was stated that the bus driver could not leave the parking lot because a car stalled at the entrance. Staff stated he waited to see if the car would be able to move and after a while when he noticed it was not able to move he then finally called the assistant director to inform her that he was going to be late picking up the child. Staff stated they tried to get a hold of the parent and were not able to. By the time the driver got to the private school, the child had already been picked up by her grandmother due to the private school calling the mom and stated, the child had not been picked up by the day care and they had been more than 20 minutes late. Per parent she stated the day care never notified her they were going to be late picking up her daughter. Per assistant Director stated she did not know she was supposed to report this incident to the license department because she had finally got a hold of the parent.

This agency has investigated the complaint alleging, Staff failed to provide transportation for day care child, Staff do not treat day-care child with respect-- parents fought in front of children and reporting requirements. Based upon the evidence as listed above, the preponderance of evidence standard has been met, Therefore the allegations have been determined to be Substantiated. California Code of Regulations, Title 22, and Health and safety are being cited on the attached LIC 9099D.

A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next 12 months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent. LPA provided Amanda Sanchez with a blank copy of the LIC 9224 Acknowledgement of Receipt of Licensing Report.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
Exit interview was conducted with Director, Including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role. The Director’s signature on this report also acknowledges receipt of rights.
SUPERVISOR'S NAME: Valarie CookTELEPHONE: (323) 981-3362
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 8
Control Number 33-CC-20200206115644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003090
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/12/2020
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/12/2020
Section Cited
CCR
101223(a)(1)(2)
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Personal Rights: The licensee shall ensure that each child is accorded the following personal rights. To be accorded dignity in his/her personal relationships with staff and other persons. To be accorded safe, healthful and comfortable accommodations…. This requirement is not met as evidence by Interviews children in the
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Director states will write to the department a letter on the steps she will take to ensure a child personal right are not violated with parents during a dispute.
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conducted stated that two parents were arguing and fighting in front of their own lobby of the day care where there were also other classrooms with children present. The altercation was because of a parking spot incident that occurred between them right before picking up their children. This poses an immediate risk to the health and safety of children in care.
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Type A
11/12/2020
Section Cited
CCR
101223(a)(2)
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Personal Rights: The licensee shall ensure that each child is accorded the following personal rights. To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidence by interviews conducted stated a child was supposed to be picked up by the
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Director states will write to the department a declaration on how they will ensure a child is picked up on time.
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daycare from her private school, however they were running late, more than 20 minute and the child was never picked up until the private school notified the child parent who had a family member pick up the child. This poses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Valarie CookTELEPHONE: (323) 981-3362
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2020
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 33-CC-20200206115644
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003090
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/12/2020
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/04/2020
Section Cited
CCR
101212(d)
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Reporting Requirements: Upon the occurrence, during the operation of the childcare center…., a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information required shall such event. This requirement
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Director states will write to the department a letter on the steps she will take to ensure a child personal right are not violated with parents during a dispute.
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be submitted to the Department within seven days following the occurrence of is not met as evidence by the facility did not notify by telephone call or send a written report to the department regarding both incidents of parents fighting in front of children and a child not picked up from school. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Valarie CookTELEPHONE: (323) 981-3362
LICENSING EVALUATOR NAME: Cynthia ReyesTELEPHONE: (323) 981-3369
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2020
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2020
LIC9099 (FAS) - (06/04)
Page: 4 of 8