198003090-8-2-2022-33-CC-BVON-CH7RNB-20220811131002

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198003090
Report Date: 08/02/2022
Date Signed: 08/02/2022 02:52:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2022 and conducted by Evaluator Thelma Razo

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20220614162216

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198003090
ADMINISTRATOR:	AMANDA SANCHEZ		FACILITY TYPE:	840
ADDRESS:	830 W. MERCED		TELEPHONE:	(626) 918-5608
CITY:	WEST COVINA	STATE: CA	ZIP CODE:	91791
CAPACITY:	37	CENSUS: 36	DATE:	08/02/2022
		UNANNOUNCED	TIME BEGAN:	11:07 AM
MET WITH:	Danielle Rojas, Program Specialist		TIME COMPLETED:	11:45 PM

ALLEGATION(S):

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Staff yelled at daycare child.
Daycare child was scratched by another daycare child.
Staff using inappropriate forms of punishment.
Staff retaliates against daycare child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thelma Razo conducted a subsequent visit to deliver the findings of the above mentioned 4 allegations. LPA had an initial 10-day visit on 6/16/2022 and subsequent visit on 7/13/2022. LPA interviewed staff and children and toured the facility.
A total of six (6) staff, eight (8) children, and four (4) parents were interviewed. LPA obtained documents to include but not limited to staff and children roster, communications with parent, Incident/Accident Report for Parent/Guardian dated 6/2/22, Enrollment Agreement, and Family Handbook.

Allegation #1: Staff yelled at daycare child. Specifically, the allegation was Staff #1 (S1) yelled at Child #1 (C1). Various interviews have revealed that there were no witnesses or statement to corroborate the allegation that S1 yelled at C1. S1 denied yelling at C1. Parents interviewed did not have any concerns regarding the staff or the care provided to their children.

Allegation #2: Daycare child was scratched by another daycare child. Specifically, it was alleged that Child #2 (C2) scratched C1.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 08/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220614162216

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198003090
	VISIT DATE: 08/02/2022

NARRATIVE

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Various interviews have revealed that children get scratches during activities. However, per staff, they try to redirect children or separate the children when there’s inappropriate behavior. C2 denied scratching C1 intentionally. Parents interviewed did not have any concerns regarding the staff or the care provided to their children.

Allegation #3: Staff using inappropriate forms of punishment. Specifically, C1 was made to sit at a separate table by S1. According to staff interviewed, children were separated during inappropriate behavior. Child sits at a separate table to calm the child down until the child is ready to rejoin the group. There were no disclosures to indicate that staff are using inappropriate forms of punishment to C1. Parents interviewed did not have any concerns regarding the staff or the care provided to their children.

Allegation #4: Staff retaliates against daycare child. Specifically, facility is retaliating against C1.
Various interviews have revealed that the disenrollment of C1 was decided by upper management. Per center’s District Leader, the decision to terminate service was made for the safety of the staff and the children in care. The basis for the termination was indicated in the Family Handbook and Enrollment Agreement and states that no prior notice is required. Parents interviewed did not have any concerns regarding the staff or the care provided to their children.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above 4 allegations are unsubstantiated.

A Notice of Site visit was posted and must remain for 30 days.

Exit interview held and copy of report provided to Program Specialist Danielle Rojas.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3365
LICENSING EVALUATOR NAME: Thelma Razo	TELEPHONE: (323) 981-3387
LICENSING EVALUATOR SIGNATURE:	DATE: 08/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2022

LIC9099 (FAS) - (06/04)

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