198003099-4-13-2023-33-CC-CGUA-CRFNBA-20230502101850

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198003099
Report Date: 04/13/2023
Date Signed: 04/13/2023 06:16:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2023 and conducted by Evaluator Seung Lee

COMPLAINT CONTROL NUMBER: 33-CC-20230403164240

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198003099
ADMINISTRATOR:	MARGIE ZARATE		FACILITY TYPE:	830
ADDRESS:	3443 NOGALES		TELEPHONE:	(626) 965-9611
CITY:	WEST COVINA	STATE: CA	ZIP CODE:	91792
CAPACITY:	40	CENSUS: 14	DATE:	04/13/2023
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Margie Zarate		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff do not prevent infants from sustaining injuries due to lack of supervision

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Margie Zarate.

During the course of this inspection, LPA conducted interviews, reviewed documents, and made observations in regards to the above allegation.

The complaint alleges that staff members in the infant program are not providing enough supervision in the classroom which resulted in Child#1 sustaining injuries. The facility denied this allegation and made no disclosure. LPA Lee observed various incident reports for Child#1 during file review. The staff members who were associated with the incident reports were interviewed during this inspection. LPA observed that the details in the incident reports were specific and matched up with the recollections provided by the staff members during interviews.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung Lee	TELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:	DATE: 04/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230403164240

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198003099
	VISIT DATE: 04/13/2023

NARRATIVE

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During interviews, facility staff stated that children in infant room A are learning how to walk and crawl around in the classroom which does cause incidents involving an infant bumping their head or falling while trying to stand and balance themselves. It was also stated that infants in room A are teething which results in incidents where one child bites another child. The last incident involving Child#1 stated that Child#1 was bitten by another child, when Child#1 attempted to take a toy from the other child. The staff members that observed and documented this incident stated that Child#1 was already separated from the other child before the biting. The staff stated they separated Child#1, went to go rinse a bottle in the sink, and observed Child#1 go up to the other child again which resulted in the bitting.

It is possible that a child in care can sustain an injury from an interaction with another child or by themselves despite being provided adequate supervision. Even if a teacher was providing supervision, a child cannot be physically restrained by a staff or by a device while engaging in indoor activities due to the personal rights of a child. Therefore, it is possible that Child#1 sustained the injuries in the classroom despite the staff providing the adequate amount of supervision. However, it is also possible that Child#1's sustained injuries were caused by lack of adequate supervision from the staff. For example, if 1 infant staff member is changing a child or using the sink, than the other staff member should refrain from doing a similar activity until the first staff member is finished.

Based on the evidence collected during the investigation, the allegations that Staff did not prevent infants from sustaining injuries due to lack of supervision may be valid. However, there is not enough preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are found to be unsubstantiated.

The notice of site inspection must remain posted for a period of 30 days during hours operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Margie Zarate. Appeal rights discussed and explained.

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SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung Lee	TELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:	DATE: 04/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2023

LIC9099 (FAS) - (06/04)

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