198003113-3-26-2024-33-CC-ACHO-D4637Q-20240408180019

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198003113
Report Date: 03/26/2024
Date Signed: 03/26/2024 10:48:00 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2024 and conducted by Evaluator Kruz Long

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20240304134212

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198003113
ADMINISTRATOR:	GARCIA, MELISSA		FACILITY TYPE:	850
ADDRESS:	1175 VIA VERDE		TELEPHONE:	(909) 592-2220
CITY:	SAN DIMAS	STATE: CA	ZIP CODE:	91773
CAPACITY:	82	CENSUS: 33	DATE:	03/26/2024
		UNANNOUNCED	TIME BEGAN:	10:01 AM
MET WITH:	Angel Haili, Assistant Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Lack of supervision resulting in children engaging in inappropriate behavior.

INVESTIGATION FINDINGS:

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On 03/26/2024, Licensing Program Analyst (LPA) Kruz Long conducted an unannounced complaint visit to the facility for the purpose of delivering findings for the above allegation. Upon arrival, LPA met with Angel Haili, Assistant Director and explained the purpose of the visit. A COVID-19 risk assessment was conducted upon entering the facility. During today’s visit, LPA observed 4 Staff and 33 Children present.

Regarding the allegation: Lack of supervision resulting in children engaging in inappropriate behavior. According to the reporting party (RP) Child #9 (C9) disclosed that C10 engaged in inappropriate behavior. C9 further disclosed that Staff #2 (S2) was not watching C9 and C10.

Per interviews with Staff #1-4, it was denied that children engaged in an inappropriate behavior. Staff #2 stated that they are not aware of children engaging in inappropriate behavior and children did not report such behavior or else Staff would have reacted and called it in.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20240304134212

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198003113
	VISIT DATE: 03/26/2024

NARRATIVE

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Also, during subsequent unannounced visits to the facility, LPAs Hua and Long observed that Staff/Children ratio was met. LPAs were unable to reach Child #9 (C9/Alleged Victim) or Reporting Party (RP) for an interview. No disclosures were made by C1-6 and C8, however, C7 disclosed witnessing C10 “kiss” C9. C7 was not able to identify where C9 was “kissed” or provide further details.

Based on the evidence collected during the investigation: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated

The notice of site inspection was provided and must remain posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00.

Exit interview conducted with Angel Haili, Assistant Director and a copy of this report and appeal rights provided.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2024

LIC9099 (FAS) - (06/04)

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