198003115-5-25-2023-33-CC-ACHO-CSCPNU-20230531112826

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198003115
Report Date: 04/24/2023
Date Signed: 05/25/2023 03:35:23 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2023 and conducted by Evaluator Veronica Martinez-Garza

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230417093253

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198003115
ADMINISTRATOR:	GARCIA, MELISSA		FACILITY TYPE:	830
ADDRESS:	1175 VIA VERDE		TELEPHONE:	(909) 592-2220
CITY:	SAN DIMAS	STATE: CA	ZIP CODE:	91773
CAPACITY:	44	CENSUS: 27	DATE:	04/24/2023
		UNANNOUNCED	TIME BEGAN:	08:25 AM
MET WITH:	Melissa Garcia and Angel Haili		TIME COMPLETED:	06:25 PM

ALLEGATION(S):

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Ratio-Day care is out of ratio

INVESTIGATION FINDINGS:

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***This report was amended to reflect changes made on the initial report LIC9099, LIC9099 C and LIC9099 D dated 04/24/23. Substantiated finding remains the same.***

Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation for the above allegation at the above facility on 04/24/23 at 08:25AM. A COVID risk assessment was conducted upon entry- appropriate PPE was used. LPA met with Assistant Director, Angie Haili, who guided LPA on a tour of the facility. Director Melissa Garcia later arrived at 9:00AM. A census of children and staff was taken of Room Infant A room, Infant B room, and Toddler room prior to the tour. There was a total of 27 children present.

During the inspection LPA observed 8 infants in the Infant A room with 2 Staff; 8 infants in Infant B room with 2 Staff; 11 toddlers in the Toddler room with 3 Staff.

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Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Veronica Martinez-Garza	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230417093253

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198003115
	VISIT DATE: 04/24/2023

NARRATIVE

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Day care is out of ratio- Complainant alleged that day care staff is left alone to supervise 10 infants. During the initial walk through on 04/24/23, LPA observed Staff 5 (S5) and S6 providing care and supervision to 8 infants in the Toddler room. According to Director, S5 is the child care center cook. A review of children’s sign in for the week of 04/17-04/21 found that S5 also provides supervision in other infant rooms as well. After S5 and S6 file reviews, LPA determined both staff were hired as aides. Per S6, staff was enrolled to take core units, however, based on email confirmation, S6 has been enrolled since December 2021. S6 did not complete courses in 2021 or 2022. S6 stated new enrollment of core units as of April 2023, however, S6 never took the courses and doesn't plan on taking these courses. Though LPA can not confirm enrollment of core units, staff are required to be enrolled on a consecutive basis.

Based on LPA observations and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiency are being cited (see attached 9099D).

Upon receipt, the Licensee shall post the “D” page of the Licensing report. This page shall be posted for 30 consecutive days. Failure to maintain posting as required will result in a $100 civil penalty. A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next 12 months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent. LPA provided Licensee with a blank copy of the LIC 9224 Acknowledgement of Receipt of Licensing Report.

Exit interview was conducted with Director, Melissa Garcia, who was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.

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SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Veronica Martinez-Garza	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230417093253

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198003115
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/24/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 06/26/2023 Section Cited CCR 101416.5(b)	1 2 3 4 5 6 7	This is an amended report 101416.5 Staff-Infant Ratio (b) There shall be a ratio of one teacher for every four infants in attendance. The requirement is not met as evidenced by:	1 2 3 4 5 6 7	Per Director, Facility is in the process of hiring additional staff. Assistant Director and Director will ensure that they continue to provide coverage to meet ratios. Director shall submit a detailed staff schedule outlining staff room assignments and coverage. Director will provide a copy of the sign-in sheet by the POC due date 06/26/23
	8 9 10 11 12 13 14	Based on LPAs observation on 04/24/23, 2 aides were caring for 8 infants alone.This poses an immediate Health, Safety and/or Personal Rights risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Veronica Martinez-Garza	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023

LIC9099 (FAS) - (06/04)

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