198003115-5-12-2023-33-CC-ACHO-CSCPNT-20230531112826

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198003115
Report Date: 05/12/2023
Date Signed: 05/12/2023 02:04:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2023 and conducted by Evaluator Veronica Martinez-Garza

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230417093253

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198003115
ADMINISTRATOR:	GARCIA, MELISSA		FACILITY TYPE:	830
ADDRESS:	1175 VIA VERDE		TELEPHONE:	(909) 592-2220
CITY:	SAN DIMAS	STATE: CA	ZIP CODE:	91773
CAPACITY:	44	CENSUS: 19	DATE:	05/12/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Assistant Director Angel Haili		TIME COMPLETED:	11:05 AM

ALLEGATION(S):

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Staff talk to the infants disrespectfully

INVESTIGATION FINDINGS:

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On 05/12/2023 at 08:35 a.m., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegation. A COVID risk assessment was conducted upon entry- appropriate PPE was used. LPA met with Assistant Director, Angel Haili, who guided LPA on a tour of the facility. A census of infants and staff was taken of: Infant A room, Infant B room, and Toddler room prior to the tour. There was a total of 19 infants present with 5 staff.

Complaint alleges that “staff talk to infants disrespectfully.” During the course of the investigation, LPA conducted interviews with staff 1 (S1) thru 11 and parents 2 thru 6 (P2-6). LPA also reviewed the facility roster.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Veronica Martinez-Garza	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230417093253

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198003115
	VISIT DATE: 05/12/2023

NARRATIVE

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Allegation regarding- staff talk to infants disrespectfully. According to S7, staff has heard another staff speak disrespectfully to at least one infant on one occasion. Per S7, staff told an infant to “stop whining”. Disclosure was made by a second staff who stated that staff has been observed speaking to infants in a “frustrated voice”. LPA also interviewed P2 thru 6 who made no disclosures.

Based on interviews, although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. There is insufficient information to support the allegation that staff talk to infants disrespectfully.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Assistant Director Angel Haili. Appeal rights provided.

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SUPERVISOR'S NAME: Ana Chico	TELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Veronica Martinez-Garza	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2023

LIC9099 (FAS) - (06/04)

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