198004459-1-7-2020-33-CC-CGUA-BLNNAY-20200210091815

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198004459
Report Date: 01/07/2020
Date Signed: 01/07/2020 05:02:13 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2019 and conducted by Evaluator Betty Bell

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20191029153227

FACILITY NAME:	WESTERN CHRISTIAN SCHOOLS		FACILITY NUMBER:	198004459
ADMINISTRATOR:	CHRISTI NAVARRETTE		FACILITY TYPE:	850
ADDRESS:	3105 PADUA AVE.		TELEPHONE:	(909) 626-1377
CITY:	CLAREMONT	STATE: CA	ZIP CODE:	91711
CAPACITY:	83	CENSUS: 59	DATE:	01/07/2020
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Executive Preschool Director Christi Navarrette		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Day care children were left unattended.

Day care child is not receiving proper assistance with toileting needs.

INVESTIGATION FINDINGS:

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An unannounced follow up complaint inspection was conducted on today's date by Licensing Program Analysts (LPAs) Emiko Bell and Judy Mora.

Upon arrival, LPAs were greeted by Executive Preschool Director Christi Navarrett, to whom the reason for the inspection was announced and who then guided LPAs on a tour of the pre-school classrooms to take census. Superintendent John Atwood was also present until 10:00 A.M.

Census: There were five children with one staff in the Rhinos; there were eight children with one staff in the Geckos; there were nine children with one staf in the Cats; there were nine children with one staff in the Ladybugs; and the children from the Frogs (9) and Butterflies (11) classroom were in the Toddler room for "Chapel" (there were eight Toddlers present for a total of 28 children). Staff-child ratio was met.

Continued on 9099 C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3391
LICENSING EVALUATOR NAME: Betty Bell	TELEPHONE: (323) 981-3364
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 33-CC-20191029153227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: WESTERN CHRISTIAN SCHOOLS	FACILITY NUMBER: 198004459
	VISIT DATE: 01/07/2020

NARRATIVE

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During today's inspection, interviews were conducted with nine staff and documentation in the form of the "Parent Student Handbook" and the "19-20 Preschool Tuition Contract Claremont" were obtained.

-Pertaining to the allegation of "Lack of supervision: Day care children were left unattended":

The allegation pertains to a day when a parent allegedly walked in and observed children left unattended in a classroom. When the parent asked their child where their teacher was, the child said that they were waiting for the teacher to be done in the bathroom with (child's name). All staff interviewed denied ever leaving a class unattended to assist a child in the restroom and denied being aware of any class which had been left unattended without a teacher present in the classroom.

As no disclosures were made by staff, the allegation has been determined to be Unsubstantiated.

This agency has investigated the complaint alleging that there was a violation of Title 22, Division 12, Chapter 1, Article 6, Section 101229 (a) (1), "Responsibility for Providing Care and Supervision." Based upon the evidence as presented above, it has been determined that the complaint was Unsubstantiated (formerly Inconclusive). A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies are being cited.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3391
LICENSING EVALUATOR NAME: Betty Bell	TELEPHONE: (323) 981-3364
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 33-CC-20191029153227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: WESTERN CHRISTIAN SCHOOLS	FACILITY NUMBER: 198004459
	VISIT DATE: 01/07/2020

NARRATIVE

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-Pertaining to the allegation of "Personal Rights: Day care child is not receiving proper assistance with toileting needs":

The allegation pertains to a child who allegedly refuses to wear any pants with buttons or zippers because the child cannot pull them down and is not offered assistance by staff with pulling their pants down. In addition, the child mentioned that they do not get assistance with wiping, and thus, marks are left in the child's underwear.

Of the eight staff asked, all eight staff stated that they would assist a child with pulling their pants up or down, unzipping or zipping up their clothing, and buttoning or unbuttoning their clothing. Of the eight staff asked about whether they would assist a child with wiping, seven of eight staff stated that they would assist with wiping if a child stated that they needed assistance.

One staff disclosed that there was a parent who inquired about assisting their child with wiping and then admitted that the child does not always ask for assistance with wiping.

As one staff admitted that they would not assist a child with wiping, and all other staff stated that they would assist if a child asked, the allegation has been determined to be Unsubstantiated.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3391
LICENSING EVALUATOR NAME: Betty Bell	TELEPHONE: (323) 981-3364
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2020

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 33-CC-20191029153227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: WESTERN CHRISTIAN SCHOOLS	FACILITY NUMBER: 198004459
	VISIT DATE: 01/07/2020

NARRATIVE

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This agency has investigated the complaint alleging that there was a violation of Title 22, Division 12, Chapter 1, Article 6, Section 101223 (a) (2), "Personal Rights." Based upon the evidence as presented above, it has been determined that the complaint was Unsubstantiated (formerly Inconclusive). A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies are being cited.

Upon receipt, Executive Preschool Director Christi Navarrette posted the Notice of Site Visit. The Notice of Site Visit shall be posted for thirty (30) consecutive days. Failure to maintain posting as required will result in a $100 civil penalty.

An exit interview has been conducted with, and a copy of this report has been signed by and provided to Executive Preschool Director Christi Navarrette.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3391
LICENSING EVALUATOR NAME: Betty Bell	TELEPHONE: (323) 981-3364
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2020

LIC9099 (FAS) - (06/04)

Page: 4 of 4