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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198004772
Report Date: 05/15/2025
Date Signed: 05/15/2025 11:06:04 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2025 and conducted by Evaluator Tyler Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250327160716
FACILITY NAME:COUNTY KIDS' PLACEFACILITY NUMBER:
198004772
ADMINISTRATOR:MANLEY, KRISTINEFACILITY TYPE:
850
ADDRESS:2916 HOPE ST.TELEPHONE:
(213) 744-6241
CITY:LOS ANGELESSTATE: CAZIP CODE:
90007
CAPACITY:59CENSUS: 48DATE:
05/15/2025
UNANNOUNCEDTIME BEGAN:
09:14 AM
MET WITH:Kristine Manley, DirectorTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Facility failed to provide required meals to children in care
INVESTIGATION FINDINGS:
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On 05/15/25, Licensing Program Analyst (LPA) Tyler Reyes and Alicia Mooberry conducted a subsequent unannounced complaint visit to deliver findings for above allegation. LPAs met Director Kristine Manley and explained the reason for the visit.

On 04/03/2025, LPA Reyes investigation consisted of the following: During the visit LPA interviewed Staff #1 (S1-S5) and Child #1 (C1 - C4). LPA requested copies of Family Handbook, LIC 700 Identification and Emergency Information, March 2025 Lunch Menu, and Daily Schedule. On 05/05/2025, LPA conducted telephone interviews with Parents #1 (P1-P7).

Regarding the allegation Facility failed to provide required meals to children in care. It is alleged that that facility failed to provide the required lunch to children in care within the scheduled lunchtime. It is reported when children arrive without a lunch from home, the facility does not provide alternative lunch.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 981-3368
LICENSING EVALUATOR NAME: Tyler ReyesTELEPHONE: 323-981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2025 and conducted by Evaluator Tyler Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250327160716

FACILITY NAME:COUNTY KIDS' PLACEFACILITY NUMBER:
198004772
ADMINISTRATOR:MANLEY, KRISTINEFACILITY TYPE:
850
ADDRESS:2916 HOPE ST.TELEPHONE:
(213) 744-6241
CITY:LOS ANGELESSTATE: CAZIP CODE:
90007
CAPACITY:59CENSUS: 48DATE:
05/15/2025
UNANNOUNCEDTIME BEGAN:
09:14 AM
MET WITH:Kristine Manley, DirectorTIME COMPLETED:
11:20 AM
ALLEGATION(S):
1
2
3
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5
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9
Facility failed to have an operational telephone
INVESTIGATION FINDINGS:
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On 05/15/25, Licensing Program Analyst (LPA) Tyler Reyes and Alicia Mooberry conducted a subsequent unannounced complaint visit to deliver findings for above allegation. LPAs met Director Kristine Manley and explained the reason for the visit.

On 04/03/2025, LPA Reyes investigation consisted of the following: During the visit LPA interviewed Staff #1 (S1-S5) and Child #1 (C1 - C4). LPA requested copies of Family Handbook, LIC 700 Identification and Emergency Information, March 2025 Lunch Menu, and Daily Schedule. On 05/05/2025, LPA conducted telephone interviews with Parents #1 (P1-P7).

Regarding the allegation Facility failed to have an operation telephone. It is alleged the telephone calls made to the facility are not being connected.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 981-3368
LICENSING EVALUATOR NAME: Tyler ReyesTELEPHONE: 323-981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20250327160716
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: COUNTY KIDS' PLACE
FACILITY NUMBER: 198004772
VISIT DATE: 05/15/2025
NARRATIVE
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(5) of (5) staff denied the allegation. Staff indicated that the facility’s telephone is operational and checked regularly. In the event a staff are unable to answer a call immediately, they reported that voicemails are returned in a timely manner. Staff also stated that parents frequently communicate through a designated facility app, which allows two-way messaging between staff and parents. Staff indicated that they respond to parents through both the phone and the app, depending on the method used by parents. (6) of (7) parents denied the allegation. Parents indicated that they have had not issues communicating with the facility. Parents reported that they typically use the designated facility app to communicate with staff but also noted that facility telephone is accessible when needed. LPA verified the telephone number provided by the facility with parents during the interviews. (7) of (7) confirmed that the number they use to contact the facility matches the number provided by staff.

The investigation revealed that facility had an operational telephone and alternative methods of communication in place. Staff and parents confirmed no issues with forms of communication at the facility.

Although the allegation may have happened or is valid there not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30consecutive days . Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and a copy of the report and appeal rights were provided to Kristine Manley, Director. No deficiencies cited

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SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 981-3368
LICENSING EVALUATOR NAME: Tyler ReyesTELEPHONE: 323-981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20250327160716
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: COUNTY KIDS' PLACE
FACILITY NUMBER: 198004772
VISIT DATE: 05/15/2025
NARRATIVE
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(5) of (5) staff confirmed the allegation. Staff disclosed an incident where a C1 arrived without a lunch from home. Staff stated they were waiting for the parent to bring lunch; however, the parent did not arrive during the scheduled lunchtime. Per S1 and S2 C1 was provided Goldfish crackers and oranges during that lunch time. Based on staff statements and a review of facility’s schedule, it was determined that the child was not provided lunch. Staff indicated that if a child does not bring a lunch from home procedures are to contact the parent. Staff stated that depending on availability, they may provide lunch if there are extras on-site or from another classroom. If no extra food is available, staff reported that will offer the child a snack or allow the child to eat their own snack from home. (2) of (4) children stated they receive lunch from the school. One child indicated that their parents bring lunch from home. LPA was able to interview the C1 referenced by staff in the disclosed incident. The child stated they were given Goldfish and orange by teacher.

The investigation revealed that the licensee did not ensure that a lunch was provided to a child in care during the scheduled lunchtime, as outlined in the facility’s daily scheduled. The providing of Goldfish and oranges in replacement of lunch does not meet the required Title 22 regulations of Food Service. This poses a potential health and safety risk to children in care.

Based on interviews conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation are found to be Substantiated.

A notice of site visit was given and must remain posted for 30 days consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. Exit interview conducted and Appeal Rights provided with Kristine Manley, Director. Please see attached LIC 809-D for citations. (1) Type B was issued.

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Page 2 of 2

SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 981-3368
LICENSING EVALUATOR NAME: Tyler ReyesTELEPHONE: 323-981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 54-CC-20250327160716
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: COUNTY KIDS' PLACE
FACILITY NUMBER: 198004772
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/22/2025
Section Cited
CCR
101227(5)(B)
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101227 Food Services

(5) The following shall be offered daily:
(B)Full-day programs shall ensure that each child has a lunch.

This requirement is not met as evidenced by
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 Director will ensure that all children in care receive a complete lunch during the scheduled lunchtime Per Title 22. An in-service training will be conducted with all staff by POC Due Date, outlining the procedures to follow when a child arrives without lunch. Staff will notify Director. Staff will check child’s file for dietary restrictions or allergies. Staff will provide an appropriate alternative meal abiding by Title 22 regulations Food Services. Director will submit in-service with attendees’ signatures by POC Due Date via email to LPA Reyes.
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Based on interview and record review, the facility did not provide lunch for C1 during the facility scheduled lunch time. Goldfish and oranges were provided in replacement of lunch. This does not meet the required Title 22 regulations of Food Service for lucnh which poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 981-3368
LICENSING EVALUATOR NAME: Tyler ReyesTELEPHONE: 323-981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5