198004841-4-21-2023-54-CC-KCHS-CRXUW7-20230518155612

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198004841
Report Date: 04/21/2023
Date Signed: 04/21/2023 04:39:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2023 and conducted by Evaluator Warren Birks

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20230407130402

FACILITY NAME:	LONG BEACH CITY COLLEGE CDC		FACILITY NUMBER:	198004841
ADMINISTRATOR:	AMY BIGELOW		FACILITY TYPE:	850
ADDRESS:	4630 CLARK AVE		TELEPHONE:	(562) 938-4253
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90808
CAPACITY:	115	CENSUS: 20	DATE:	04/21/2023
		UNANNOUNCED	TIME BEGAN:	03:40 PM
MET WITH:	Amy Bigelow		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff handled day care child in a rough manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Warren Birks conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Center Manager Amy Bigelow who provided assistance during the investigation.

During the course of the investigation LPA conducted interviews with five children, four staff and the Center Manager. LPA also reviewed children's files and the center's Parent Handbook. LPA received no disclosure (from children or staff) that they witnessed the allegation happen. LPA received corroboration from staff that the facility utilizes the following methods when caring for children: Active listening, communicating feelings, giving space, redirection and providing choices/options.

Note: the complainant is anonymous and unavailable for interview. The alleged victim is also unavailable for interview. LPA received no other information or disclosure that would substantiate the allegation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20230407130402

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: LONG BEACH CITY COLLEGE CDC	FACILITY NUMBER: 198004841
	VISIT DATE: 04/21/2023

NARRATIVE

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Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, at this time the allegation is Unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Director Amy Bigelow.

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2023

LIC9099 (FAS) - (06/04)

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