198004986-12-5-2024-33-CC-BVON-DDBBDT-20250126235941

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198004986
Report Date: 12/05/2024
Date Signed: 12/05/2024 12:16:04 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20241024095241

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198004986
ADMINISTRATOR:	MARICRUZ FLORES		FACILITY TYPE:	850
ADDRESS:	10704 SCOTT AVE.		TELEPHONE:	(562) 947-7100
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90604
CAPACITY:	66	CENSUS: 35	DATE:	12/05/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director, Maricruz Flores		TIME COMPLETED:	12:40 PM

ALLEGATION(S):

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Facility is dirty
Child wandered away due to lack of supervision
Bedding is not kept in a sanitary manner
Child was given food without parent permission
Facility is not in Ratio
Children's lunch is not prepared in a safe manner

INVESTIGATION FINDINGS:

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On 12/5/24, Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. A COVID risk assessment was conducted. LPA met with Director, Maricruz Flores, to whom the reason for the visit was explained. Director guided LPA on a tour of the facility. LPA observed thirty-five (35) children and four (4) staff present at the facility during this inspection.

During this investigation LPA Babcock conducted interviews with eight (8) staff including the facility director, and five (5) daycare parents. LPA Babcock also obtained several documents related to complaint allegations, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), incident reports for Child #1, Facility Classroom Cleaning Checklist, and Child Supervision Records (CSRs) for 9/30/24-10/28/24.
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Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 10

Control Number 33-CC-20241024095241

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
	VISIT DATE: 12/05/2024

NARRATIVE

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Based on LPAs observations, interviews which were conducted, and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D.

LPA Lilli Babcock informed facility representative Maricruz Flores that this report dated 12/5/24 documents 2 Type A citations which shall be posted for 30 consecutive days as there is/are immediate risks to the health, safety, or personal rights of children in care.

Also, LPA Lilli Babcock informed the facility representative to provide a copy of this licensing report dated 12/5/24 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Director, Maricruz Flores.
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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 10

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20241024095241

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198004986
ADMINISTRATOR:	MARICRUZ FLORES		FACILITY TYPE:	850
ADDRESS:	10704 SCOTT AVE.		TELEPHONE:	(562) 947-7100
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90604
CAPACITY:	66	CENSUS: 35	DATE:	12/05/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director, Maricruz Flores		TIME COMPLETED:	12:40 PM

ALLEGATION(S):

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Child sustained an injury and parent was not notified
Sick children are allowed to remain at the facility

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. A COVID risk assessment was conducted. LPA met with Director, Maricruz Flores, to whom the reason for the visit was explained. Director guided LPA on a tour of the facility. LPA observed thirty-five (35) children and four (4) staff present at the facility during this inspection.

During this investigation LPA Babcock conducted interviews with eight (8) staff including the facility director, and five (5) daycare parents. LPA Babcock also obtained several documents related to complaint allegations, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), incident reports for Child #1, Facility Classroom Cleaning Checklist, and Child Supervision Records (CSRs) for 9/30/24-10/28/24.
Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 10

Control Number 33-CC-20241024095241

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
	VISIT DATE: 12/05/2024

NARRATIVE

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Allegation: Child sustained an injury and parent was not notified

According to the allegation, a child received scratches on their stomach, and the parent was not notified of the incident. During interviews conducted, staff stated they did not observe any scratches on the stomach of any children while in care and no children notified staff that they had been scratched on their stomach while in care. Parents interviewed stated the facility has provided them with an incident report when their child has an injury.

Allegation: Sick children are allowed to remain at the facility

According to the allegation, multiple ill children were observed at the facility. Staff and Parents interviewed stated the facility is good about sending children who are ill home in a timely manner. LPA did not observe any noticeably ill children while at the facility conducting visits on 10/29/24, 11/22/24, and 12/5/24.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Exit interview conducted and report was reviewed with Director, Maricruz Flores.

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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

LIC9099 (FAS) - (06/04)

Page: 4 of 10

Control Number 33-CC-20241024095241

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
	VISIT DATE: 12/05/2024

NARRATIVE

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Allegation: Facility is dirty

According to the allegation, the facility floor, tables where children eat and play, edges and corners of the facility, and sinks and toilets the children use are dirty. During interviews conducted by LPA, Staff #3 stated they have observed the children’s bathroom dirty and had not been cleaned. Staff #4 stated, “I’ve seen smears of poop on the ground and paint or leftover food in the sink”. Staff #6 stated they have observed the children’s sink or toilets to not be clean “a handful of times” and described observing “the toilet being clogged and urine on the floor and not taken care of for 3-4 hours” and “general messiness”. The facility “Classroom Cleaning Checklist” obtained by LPA shows restrooms are to be cleaned “as needed” during the day and states “Blood and Bodily Fluids: Clean then Disinfect immediately following”. Staff #7 stated the bathrooms are cleaned nightly, and “I have never seen them cleaned during the day”.

Allegation: Child wandered away due to lack of supervision

According to the allegation, a child had wandered away from the classroom without supervision. During interviews conducted by LPA, when asked if a child has ever wandered away from the classroom unsupervised in the last few months, Staff #3, Staff #4, Staff #5, Staff #6, and Staff #7 replied “Yes”. Staff #3 stated, “Yes, I see children leaving the classroom all the time. There are probably 6 kids that leave right now”. When asked if teachers have lost visual supervision of the children when they leave the classroom, Staff #6 replied “Yes”. Staff #4 stated, “I saw (the child) come out of their classroom and ask me where their teacher was. The class was out on the playground”. LPA asked Staff #4 if they alerted the child’s classroom teacher that the child was in the classroom unsupervised and Staff #4 replied “Ya, I said (the child) was in the classroom by themself, and the teacher didn’t know the child was gone”. Staff #5 stated, “I did see a child that came out and the teacher didn’t know the child was left in the classroom. The class was downstairs on the playground”. Staff #6 stated “They (children) go to the classroom and wander down the hall before we have a chance to catch up with them”. Staff #6 stated the children would be out of sight of staff for “a minute or so”. Staff #7 stated they observed a child hiding in an adjacent unoccupied classroom without the knowledge of the staff, and the child was unsupervised as staff did not know the child had left the classroom. Staff #7 stated, “I was walking in to give a break and I saw (a child) hiding in pre-K. I asked the teachers, and they said the child does that, and I said that is not OK”.
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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

LIC9099 (FAS) - (06/04)

Page: 5 of 10

Control Number 33-CC-20241024095241

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
	VISIT DATE: 12/05/2024

NARRATIVE

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Allegation: Bedding is not kept in a sanitary manner

According to the allegation, children’s bedding is supposed to be washed weekly, but complainant observed bedding that was not clean. During interviews conducted by LPA, Director, Maricruz Flores, stated the bedding is washed weekly for the preschool program. The facility “Classroom Cleaning Checklist” also states that cot sheets are to be laundered weekly/as needed. During interviews conducted, Staff #4 stated there have been times when “we have been backed up and we have to wait a day or two to do laundry”. Staff #4 also stated, they saw a teacher “put all the bedding in one bucket from the day before and then put it on kids’ cots not knowing whose was whose from the day before. I told management about that one. They said if the kids said something about their bedding not being washed to say, “that’s ok, don’t worry about it”.” Staff #6 stated they have observed children’s bedding that has been mixed together unwashed in a laundry hamper and put back on the children’s cots unwashed with no way to know which bedding had belonged to which child. Staff #6 stated they have observed this occur “2 or 3 times”. Staff #7 stated, bedding may not be washed on the assigned wash day but was unsure how long past the weekly wash date bedding has waited. Staff #7 stated, “Sometimes they are not able to use the washer and the date extends to the next day”.

Allegation: Child was given food without parent permission

According to the allegation, the KinderCare App, which is a form of communication between the facility and parents, stated a child had eaten their lunch but when they got home none of the lunch had been eaten by the child. Complaint also alleges children have eaten other children’s food without parent consent. During interviews conducted by LPA, when asked if staff have ever given a child’s food to the wrong child, Staff #1 stated, “I have received feedback from my manager where a student hadn’t touched their food and I put an inaccurate description on the app. What I had observed was that a child was eating food, but the parent came back and said they hadn’t touched their food. I believe the child was eating the snack of another child. I think the child may have taken out their food and was eating things from those around them”. Staff #6 stated the facility has definitely had “food mix ups”, “I think in the younger classrooms the kids move around and it is hard to keep them at their chairs and they get interested in what the other kids are eating and (staff) don’t stop them right away when they eat other children’s food”. Staff #7 stated, “I have heard of it, that they didn’t Page 3 of 5

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

LIC9099 (FAS) - (06/04)

Page: 6 of 10

Control Number 33-CC-20241024095241

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
	VISIT DATE: 12/05/2024

NARRATIVE

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warm up a child’s food and their food was still in the container, and they said they gave the child their food, but they gave them someone else’s food. They must have ate off of other plates”.

Allegation: Facility is not in Ratio

According to the allegation, the facility has been out of ratio. The ratio for preschool children that are not napping is 12 children to one teacher. LPA obtained Child Supervision Records (CSRs) for 9/30/24-10/28/24. LPA observed that on the morning of 10/1/24, there was one staff caring for 14 children and on the morning of 10/2/24 there was one staff caring for 13 children. Additionally, during interviews, Staff #5 stated the facility had been out of ratio during the morning with 14 or 16 kids. Staff #5 stated they had informed management of being out of ratio, stating, “I spoke up and told them. They said “Well we have teachers that called out” and told me to see if parents can stay and help”. Staff #6 stated the facility is out of ratio “maybe 3 times a week” which generally occurs “in the mornings and when they do a bus run and there is not enough staff”. Staff #6 stated that during that time the ratio is usually “16 to 1 and in the 2’s it can be 19 to 1”. Staff #7 stated the facility is out of ratio “maybe once or twice a month” if a teacher “has to go on a bus run and we are down a teacher”.

Allegation: Children's lunch is not prepared in a safe manner

According to the allegation, children’s lunches are reheated in foam containers, which is not healthy. All staff interviewed including the Director confirmed children’s lunches are reheated in foam bowls. During the complaint investigation visit on 12/5/24, LPA observed the foam bowls the facility is using to heat up children's food in the microwave do not have the microwave safe symbol on the packaging. Director called US Foods where the facility purchases the foam bowls and they confirmed the foam bowls the facility purchased are not designed to be heated in the microwave. During the visit on 12/5/24, Director messaged all parents via the KinderCare app saying, "We are asking if you can please start sending your child with microwaveable safe containers to warm up your child's food. We are no longer using Styrofoam bowls or paper plates to heat up their food". On 12/5/24 Director stated beginning 12/5/24,they will only use containers that are microwave safe when heating children's food in the microwave.
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SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

LIC9099 (FAS) - (06/04)

Page: 7 of 10

Control Number 33-CC-20241024095241

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 12/05/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 01/03/2025 Section Cited CCR 101238(a)	1 2 3 4 5 6 7	101238 Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Director states facility will email LPA a written facility plan for monitoring the cleanliness of the children's bathroom and other areas of the facility, to ensure the facility is kept clean throughout the day.
	8 9 10 11 12 13 14	Based on interviews, the licensee did not comply with the section cited above as staff disclosed the childrens bathroom has been observed with urine on the floor and smears of poop on the ground, which poses/posed a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
Type B 01/03/2025 Section Cited CCR 101227(a)(1)	1 2 3 4 5 6 7	101227 Food Service(a)In child care centers providing meals to children, the following shall apply:(1)All food shall be safe...All food shall be selected, stored, prepared and served in a safe and healthful manner. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	During the visit on 12/5/24, Director messaged all parents via the app asking parents to send their children's food in microwave safe containers. Director states beginning today 12/5/24 and going forward, the facility will not mircrowave children's food using any container that is
	8 9 10 11 12 13 14	Based on interviews and observation, the licensee did not comply with the section cited above as staff are microwaving children's food in styrofoam bowls which are not designed to be microwaved, which poses/posed a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14	not microwave safe. On 12/5/24, Director provided LPA with a copy of the message given to parents via the KinderCare app asking them to send their children's food in microwave safe containers.

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

LIC9099 (FAS) - (06/04)

Page: 8 of 10

Control Number 33-CC-20241024095241

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 12/05/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 01/03/2025 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights:...(2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Director stated staff will watch the video "Children's Personal Rights in Child Care" located at ccld.childcarevideos.org and all staff will sign a statement they have viewed the video and understand and will abide by the CCLD personal rights regulations.
	8 9 10 11 12 13 14	Based on interviews conducted, the licensee did not comply with the section cited above as 3 staff disclosed children have eaten other children’s food without parent consent, which poses/posed a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
Type B 01/03/2025 Section Cited CCR 101239.1(c)(1)	1 2 3 4 5 6 7	101239.1Napping Equipment(c)(1) Bedding shall not be shared by different children without first laundering the bedding. (3) Sheets shall be washed weekly or when soiled or wet.This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Director stated the facility will submit a detailed plan for washing children's bedding to LPA via email as well as a signed statement by staff that they understand the facility plan for maintaining bedding in accordance with CCLD regulations.
	8 9 10 11 12 13 14	Based on interviews the licensee did not comply with the section cited above as staff disclosed bedding was stored together & handed out to children without washing & at times not washed weekly, which poses/posed a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

LIC9099 (FAS) - (06/04)

Page: 9 of 10

Control Number 33-CC-20241024095241

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 12/05/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 12/09/2024 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	101229-Responsibility for Providing Care and Supervision(a) ...(1) No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Director stated staff will watch the video "Supervising Children in Child Care Centers" located at ccld.childcarevideos.org and all staff will sign a statement they have viewed the video and understand and will abide by the CCLD supervision requirements. Facility will email this to LPA.
	8 9 10 11 12 13 14	Based on interviews conducted, the licensee did not comply with the section cited above as 5 staff disclosed children have been out of visual supervision of staff, which poses/posed an immediate health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14	Director stated the facility will install gates in the Pre-K and Preschool Classrooms at the end of the classrooms that lead to the bathroom.
Type A 12/09/2024 Section Cited CCR 101216.3(a)	1 2 3 4 5 6 7	101216.3 Teacher-Child Ratio a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance...This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Director stated staff will watch the video "Teacher-to-Child Ratios" located at ccld.childcarevideos.org and all staff will sign a statement they have viewed the video and understand and will abide by the CCLD ratio requirements. Facility will email this to LPA.
	8 9 10 11 12 13 14	Based on interview & record review, the licensee did not comply with the section cited above as CSR shows facility out of ratio on 10/1/24 & 10/2/24 & 3 staff disclosed facility has been out of ratio, which poses/posed an immediate health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14	Facility will also submit a written plan to LPA for maintaining ratio at the facility throughout the day, including the morning hours, days where the facility has staff shortages and staff leave the facility to make bus runs.

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Brandi VanOosten	TELEPHONE: (323) 981-3439
LICENSING EVALUATOR NAME: Lilli Babcock	TELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:	DATE: 12/05/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024

LIC9099 (FAS) - (06/04)

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