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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198004986
Report Date: 09/29/2021
Date Signed: 09/29/2021 11:10:00 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2021 and conducted by Evaluator Jose Guzman
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20210722135838

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198004986
ADMINISTRATOR:MARICRUZ FLORESFACILITY TYPE:
850
ADDRESS:10704 SCOTT AVE.TELEPHONE:
(562) 947-7100
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:66CENSUS: 41DATE:
09/29/2021
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Maricruz Flores, DirectorTIME COMPLETED:
11:07 AM
ALLEGATION(S):
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Unqualified staff supervising children
INVESTIGATION FINDINGS:
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On 09/29/2021 at 10:35 a.m., Licensing Program Analysts (LPAs) Jose Guzman and Steven Tung conducted an unannounced complaint inspection to deliver findings of the above allegations. A risk assessment was conducted when entering the facility. LPAs met with Director, Maricruz Flores, who guided LPAs on a tour of the facility. There was a total of 41 children present with 8 staff.
Unqualified staff supervising children- Complainant alleged that an unqualified and unsupervised minor is escorting children from the classrooms to the front to meet the parents. LPA conducted interviews with Staff #1 (S1), #2 (S2), #3 (S3), #4 (S4), #5 (S5), #6 (S6), and #7 (S7). According to S1, Child # 1 (C1) has visited the facility and has assisted during pick up and drop off with the supervision of qualified staff.
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Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Ana ChicoTELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Jose GuzmanTELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20210722135838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198004986
VISIT DATE: 09/29/2021
NARRATIVE
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However, through other interviews conducted, LPA obtained multiple statements which confirmed that C1 has indeed walked children to and from the classroom unsupervised. Based on eyewitness statements obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiency is being cited (see attached 9099D).

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Exit interview was conducted with Director, Maricruz Flores.
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SUPERVISOR'S NAME: Ana ChicoTELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Jose GuzmanTELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20210722135838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198004986
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/29/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/29/2021
Section Cited
CCR
101229(a)(1)
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101229 Providing Care and Supervision- No child(ren) shall be left without the supervision of a teacher at any time,... include visual observation. This requirement is not met as evidenced by
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Per Director, parents will walk children to and from classrooms. Director will provide a written declaration with the understanding that qualified staff must supervise children in care at all times.
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Based on interviews conducted, the Director did not ensure that qualified staff supervised the escorting of children to and from classrooms which posses a potential health & safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Ana ChicoTELEPHONE: (323) 981-3374
LICENSING EVALUATOR NAME: Jose GuzmanTELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 5