198004986-2-6-2025-33-CC-BVON-DEAT68-20250227132641

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198004986
Report Date: 02/06/2025
Date Signed: 02/06/2025 04:29:46 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2024 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20241202112520

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198004986
ADMINISTRATOR:	MARICRUZ FLORES		FACILITY TYPE:	850
ADDRESS:	10704 SCOTT AVE.		TELEPHONE:	(562) 947-7100
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90604
CAPACITY:	66	CENSUS: 40	DATE:	02/06/2025
		UNANNOUNCED	TIME BEGAN:	01:40 PM
MET WITH:	Danielle Rojas, Assistant Director		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Staff do not provide adequate supervision to day care children while using
the restroom

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Roxana Lopez conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Assistant, Danielle Rojas, to whom the reason for the visit was explained. Census was taken.

During this investigation LPA conducted interviews with Staff, Child # 1 and Parents. LPA also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), copies of sign in and out sheets, incidents reports and other documentation.

Regarding allegation Staff do not provide adequate supervision to day care children while using the restroom- complaint alleges that Child # 1 was not supervised in the bathroom and fell into the toilet causing a bump on the back of their head. Per complainant bathroom smelled as it had just been cleaned and toilet seats were observed to be up. --------------------- pg. 1 of 2 ----------------------------------------

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20241202112520

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198004986
	VISIT DATE: 02/06/2025

NARRATIVE

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Staff # 1 disclosed that bathrooms were initially being cleaned before six o’clock – but has created a schedule for cleaning crew to clean the bathrooms were incident happened at 6:30 pm. Per Staff # 1 child ran into the bathroom and did not notice the bathroom was wet- child sat on toilet with the seat being up and got shirt wet. Staff # 1 disclosed that incident was observed but was not observed that child # 1 hit their head. Staff # 3 disclosed that child # 1 ran to use the bathroom as they were helping another child that ran into the classroom. Per Staff they heard child # 1 cry and then observed that child had fallen into the toilet as the seat was up- however did not observed child falling in or hurting their head. During inspection LPA obtained a copy of initial incident report that discloses that as staff was helping a child that ran into the classroom- they heard child # 1 fall into the toilet.

LPA conducted interview with Child # 1 who disclosed that they had an ouchy on their heard because they hit their head on the toilet. Child # 1 disclosed that there was no teacher in the restroom during the incident. LPA conducted interviews with parents who corroborated that they have no concerns with the facility.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Though allegation is substantiated facility was previously cited on 12/5/2024 for lack of supervision. As part of correction facility conducted a meeting with staff and has placed gates on each classroom to prevent the children from running into the bathroom. When going into the bathroom there is one staff member supervising the bathroom at all times. LPA Lopez observed gates on this date. Additionally, Staff # 1 -3 disclosed that restrooms are cleaned after hours now. Staff # 1 -3 disclosed that restrooms are cleaned after hours now. LPA obtained a map with times that restrooms are cleaned.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Maricruz Flores.------------- 2 of 2 -----------------------------------

SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025

LIC9099 (FAS) - (06/04)

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