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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198004986
Report Date: 11/03/2025
Date Signed: 11/03/2025 11:27:57 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Roxana Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250820105403
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198004986
ADMINISTRATOR:MARICRUZ FLORESFACILITY TYPE:
850
ADDRESS:10704 SCOTT AVE.TELEPHONE:
(562) 947-7100
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:66CENSUS: 46DATE:
11/03/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Maricruz Flores, DIrector TIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Daycare child sustained unexplained injury
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Roxana Lopez and Diana Ortiz conducted an unannounced complaint inspection to deliver findings for the above allegation. LPAs met with Director Maricruz Flores, to whom the reason for the visit was explained. Census was taken.

During this investigation LPA conducted interviews with Staff, Children and Parents. LPA also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), copies of incidents reports and other documentation.

Regarding allegation daycare child sustained unexplained injury-complaint alleges that Child # 1 had a red mark and slight bruising under left eye. Per complainant during pick up child # 1 had bruising under left eye- that turned into a black eye and teachers were unaware of what caused the marking, Per complainant child # 1 disclosed being hit by another child. During Child's # 1 interview they disclosed that they had an "ouwie" on their eye but did not disclosed how it happened. ---------------- pg. 1 of 2 ----------------------
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20250820105403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198004986
VISIT DATE: 11/03/2025
NARRATIVE
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LPA interviewed staff # 1 - 4. Staff # 1 disclosed that per staff in the classroom they did not observed child # 1 getting hurt- but did observe child # 2 was throwing toys across the room and a toy might of hit child # 1. Staff # 2 disclosed that they were changing diapers and staff # 3 was putting away cots and they did not directly see child # 1 getting hurt, but did observed child # 2 throwing toys. Per staff # 2 they reminded child # 2 that toys were not for throwing and staff # 3 who was putting cots away help child # 2. Per staff # 3 they found out about incident when authorize representative informed them of the incident, but they did not recall being in the classroom when it happened and or observed child # 1 getting hurt. Per Staff # 4 they were not in the classroom when incident happened as they were scheduled out of the classroom at that time.

Interviews with children did not disclose how child # 1 got hurt. Child # 2 corroborated that child # 1 had an ouwie on their eye, but did not disclosed how it happened. LPA conducted interviews with parents. Parent # 3 disclosed that there has been some incidents where it seems that staff do not have control of the children and let them run wild.

Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

LPA's Roxana Lopez and Diana Ortiz informed facility representative Maricruz Flores that this report dated 11/3/2025 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA's Roxana Lopez and Diana Ortiz informed the facility representative to provide a copy of this licensing report dated 11/3/2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Maricruz Flores. ----------------------------------pg. 2 of 2 ----------------------------------------------

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Roxana Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250820105403

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198004986
ADMINISTRATOR:MARICRUZ FLORESFACILITY TYPE:
850
ADDRESS:10704 SCOTT AVE.TELEPHONE:
(562) 947-7100
CITY:WHITTIERSTATE: CAZIP CODE:
90604
CAPACITY:52CENSUS: 46DATE:
11/03/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Maricruz Flores, Director TIME COMPLETED:
09:37 AM
ALLEGATION(S):
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Facility staff did not prevent hand, foot, and mouth outbreak
Staff did not notify parents of communicable disease outbreak
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Roxana Lopez and Diana Ortiz conducted an unannounced complaint inspection to deliver findings for the above allegation. LPAs met with, to whom the reason for the visit was explained. Census was taken.

During this investigation LPA conducted interviews with Staff and Parents. LPAs also obtained several documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), copies incidents reports and other documentation.

Regarding allegations Facility staff did not prevent hand, foot, and mouth outbreak and Staff did not notify parents of communicable disease outbreak. Per complainant that facility was aware of children having hand, foot and mouth and parents were not informed additionally facility is only disinfecting and not preventing the spread. -------------------------------------- pg. 1 of 2 --------------------------------------------------------
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20250820105403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198004986
VISIT DATE: 11/03/2025
NARRATIVE
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Staff # 1 disclosed that notices of exposures were sent out after the first case was confirmed. Notices were sent out through the parent app and posted in classrooms. Per staff # 1 all classrooms and toys were being disinfected daily and scheduled a deep cleaning of entire facility- Deep cleaning was conducted 08/19/2025. Additionally, staff # 1 disclosed that all cases had been reported to the licensing department and health department. LPA Lopez confirmed that all cases were reported to the department. Staff # 2 & 3 corroborated that notices were sent out to parents and that a posting was placed in the classroom. Per staff toys are disinfected, anything that can be wash is washed and surfaces are also disinfected throughout the day/

LPA conducted interviews with parents who corroborated that they had been informed of the hand foot and mouth cases via the parent app- some parents corroborated seeing the notices posted in the classroom, however other parent’s stated they haven’t paid attention.

This agency has investigated the complaint alleging Facility staff did not prevent hand, foot, and mouth outbreak and Staff did not notify parents of communicable disease outbreak. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Maricruz Flores.
------------------------------------------------------------Page 2 of 2 ---------------------------------------------------------------------
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20250820105403
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198004986
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/03/2025
Section Cited
HSC
101229(a)(1)
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No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement is not met as evidence by:
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Per Director a meeting will be conducted discussing findings staff will watch the video "Supervising Children in Child Care Centers" located at ccld.childcarevideos.org. Sign in sheet, meeting minutes and supervision plan will be submitted to LPA 11/21/2025.
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Based on interviews conducted, the licensee did not comply with the section cited above as Per 3 staff incident causing child # 1's eye injury was not obsered which poses/posed an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5