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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198005523
Report Date: 01/12/2023
Date Signed: 01/12/2023 12:51:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2022 and conducted by Evaluator Raul Navarro
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20221103111029
FACILITY NAME:CHILDTIME CHILDREN'S CENTER-INFANT PROGRAMFACILITY NUMBER:
198005523
ADMINISTRATOR:KARINA GONZALEZFACILITY TYPE:
830
ADDRESS:ONE WORLD TRADE CENTER, STE199TELEPHONE:
(562) 437-7498
CITY:LONG BEACHSTATE: CAZIP CODE:
90831
CAPACITY:38CENSUS: 9DATE:
01/12/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Alida FernandezTIME COMPLETED:
11:32 AM
ALLEGATION(S):
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Facility staff are not adequately supervising day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raul Navarro conducted an unannounced complaint inspection on 01/12/2023. LPA Navarro arrived at 9am and met with Director Alida Fernandez. LPA conducted an inspection to investigate the allegation above. There were nine children present during today's inspection.

During the course of the investigation LPA Navarro conducted interviews with the Complainant, Director, four staff members, and parents. LPA Navarro also collected the children's roster. Interviews conducted with two staff and two parents were consistent with their facts establishing that the allegation above had occurred. The allegation of facility staff are not adequately supervising day care children is substantiated. Based on interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, 101416.5(b), is being cited on the attached LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20221103111029
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CHILDTIME CHILDREN'S CENTER-INFANT PROGRAM
FACILITY NUMBER: 198005523
VISIT DATE: 01/12/2023
NARRATIVE
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The notice of site visit was posted where the parent/guardian of children enter and exit the facility. A copy of this report shall also be posted where the parent/guardian of children enter and exit the facility. Both the notice of site visit and licensing report shall remain posted during the hours of operation for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon their return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled child for the next 12 months. A signed Acknowledgement of Receipt (LIC9224) shall be kept in each child's file, acknowledging receipt.

Exit interview was conducted with the Director, Alida Fernandez. The Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms. The plan of correction (POC) was discussed with the Licensee. The deficiency that is being cited needs to be cleared to protect the children's health and safety and personal rights.
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 54-CC-20221103111029
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER-INFANT PROGRAM
FACILITY NUMBER: 198005523
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/12/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/13/2023
Section Cited
CCR
101416.5(b)
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101416.5- Staff Infant Ratio- (b)There shall be a ratio of one teacher for every four infants in attendance. The requirement was not met as evidenced by interviews conduced. Based on interviews conducted the facility did not comply with the section cited above. Facility was out of ratio.
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Per Director, they are hiring more staff and in house substitutes to meet the staff infant ratio. Director will submit a personnel report to LPA.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2022 and conducted by Evaluator Raul Navarro
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20221103111029

FACILITY NAME:CHILDTIME CHILDREN'S CENTER-INFANT PROGRAMFACILITY NUMBER:
198005523
ADMINISTRATOR:KARINA GONZALEZFACILITY TYPE:
830
ADDRESS:ONE WORLD TRADE CENTER, STE199TELEPHONE:
(562) 437-7498
CITY:LONG BEACHSTATE: CAZIP CODE:
90831
CAPACITY:12CENSUS: 9DATE:
01/12/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Alida FernandezTIME COMPLETED:
11:32 AM
ALLEGATION(S):
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Facility staff does not provide a safe environment for day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raul Navarro conducted an unannounced complaint inspection on 01/12/2023. LPA Navarro arrived at 9:00am and met with Director Alida Fernandez. LPA conducted an inspection to investigate the allegation above. There were nine children present during today's inspection.

During the course of the investigation LPA Navarro toured the facility, conducted interviews with the Complainant, Director, Staff, and parents. Interviews conducted with the Licensee, staff, and parents were not consistent with the allegations made by the Complainant. Due to conflicting statements made by the Complainant and interviews conducted with Director, staff, and parents, the allegation of Facility staff does not provide a safe environment for day care children is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20221103111029
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CHILDTIME CHILDREN'S CENTER-INFANT PROGRAM
FACILITY NUMBER: 198005523
VISIT DATE: 01/12/2023
NARRATIVE
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Exit interview was conducted with Director Alida Fernandez. The notice of site visit was given to the Director and must remain posted for 30 days.
SUPERVISOR'S NAME: Karen ChambersTELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Raul NavarroTELEPHONE: 323-981-3388
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5