<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198005624
Report Date: 06/24/2019
Date Signed: 06/24/2019 05:13:20 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2019 and conducted by Evaluator Janeth Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20190326161809
FACILITY NAME:CHILDREN'S CENTER, INC., THEFACILITY NUMBER:
198005624
ADMINISTRATOR:LOVETT, MILDREDFACILITY TYPE:
850
ADDRESS:2419 GRIFFITH AVENUETELEPHONE:
(213) 749-7601
CITY:LOS ANGELESSTATE: CAZIP CODE:
90011
CAPACITY:98CENSUS: 59DATE:
06/24/2019
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Mildred Lovett, DirectorTIME COMPLETED:
05:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights:Director called child a name.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Janeth Chavez conducted an inspection in regards to the above complaint allegation and to deliver findings. Upon arrival the Director was not present. LPA met with Mrs. Brown and toured the facility indoors and outdoors. Mrs. Lovett arrived shortly after. There are 59 children and 13 staff present. Teacher-child ratio is met.

During the investigation LPA conducted interviews with complainant, parents, children, and director. The complainant stated that Staff #2 called Child #1 "a special needs child." However, there were no disclosures made by Staff#2. As per Staff #2, Child#1 was having behavior issues and was becoming agressive towards the other children in the center. Therefore, Staff #2 informed the parent of Child#1 to contact the Child Guidance Clinic or Child#1's home school for a staffing. Furthermore, Staff#2 informed the parent to seek a qualified professional to help Child#1 and at the same time continue attending this facility.

Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated. Exit interview was conducted with licensee. Appeal rights discussed and explained.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Janeth ChavezTELEPHONE: (323) 981-3376
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2019 and conducted by Evaluator Janeth Chavez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20190326161809

FACILITY NAME:CHILDREN'S CENTER, INC., THEFACILITY NUMBER:
198005624
ADMINISTRATOR:LOVETT, MILDREDFACILITY TYPE:
850
ADDRESS:2419 GRIFFITH AVENUETELEPHONE:
(213) 749-7601
CITY:LOS ANGELESSTATE: CAZIP CODE:
90011
CAPACITY:98CENSUS: 59DATE:
06/24/2019
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Mildred Lovett, DirectorTIME COMPLETED:
05:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Teacher-Child-Ratio-Teacher was left alone with 15 children.
Personal Rights:Child was sleeping on a chair.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Janeth Chavez conducted an inspection in regards to the above complaint allegation and to deliver findings. Upon arrival the Director was not present. LPA met with Mrs. Brown and toured the facility indoors and outdoors. Mrs. Lovett arrived shortly after. There are 59 children and 13 staff present. Teacher-child ratio is met.

During the investigation LPA conducted interviews with complainant, parents, children, and director. The complainant stated that Child #1 was left sleeping on a chair with soiled clothes during nap time. Staff #1 disclosed that Child#1 was left sitting on a chair in the classroom with soiled clothes until the parent arrived to provide a change of clothes or to take the child home.

As per the allegation that the teacher was left alone with 15 children , Staff#1 disclosed on more than one occassion Staff#1 was singularly caring for 15 children or more when substitute teacher's would not show up to the center. Complainant stated that a couple of times between 09/2018 and 12/2018, Staff#1 was observed singularly caring for more than 15 children.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Janeth ChavezTELEPHONE: (323) 981-3376
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 33-CC-20190326161809
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDREN'S CENTER, INC., THE
FACILITY NUMBER: 198005624
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/24/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/25/2019
Section Cited
CCR
101216.3(a)
1
2
3
4
5
6
7
Teacher Child Ratio

There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below.

1
2
3
4
5
6
7
As per Director, the teacher-child ratio has been corrected and is now using Child Care Careers to have substitute teacher's on call when a teacher calls in. Also, there is a floater teacher daily present in the center. Also, during the summer time we use head start teachers to provide coverage if needed.
8
9
10
11
12
13
14
This requiremetn is not met as evidenced by disclosures made by Staff#1 and parents observing Staff#1 singularly caring for more than 15 children between 09/2018 and 12/2018. This is an immediate health and safety risk to the children in care.
8
9
10
11
12
13
14
Type A
06/25/2019
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
Personal Rights

To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

1
2
3
4
5
6
7
As per Director, if a child has soiled clothes the staff will clean and if no extra clothing is provided by the parent the child be changed in to a pull up. The center's policy is for the parents to provide an extra set of clothing in case the child soils his/her clothes. This policy remains in the parent handbook.
8
9
10
11
12
13
14
This requirement is not met as evidenced by disclosures made by staff and by complainant observing Child#1 sleeping on a chair with soiled clothes during nap time. This is an immediate health and safety risk to the children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Janeth ChavezTELEPHONE: (323) 981-3376
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2019
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 33-CC-20190326161809
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CHILDREN'S CENTER, INC., THE
FACILITY NUMBER: 198005624
VISIT DATE: 06/24/2019
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of the evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22 101223(a)(2) Personal Rights, 101216.3(a) Teacher Child Ratio are being cited on the attached LIC 9099-D.

A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). Acknowledgement of Receipt (LIC 9224 form) must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224) Form during this visit.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted with the Licensee, during which appeal rights were given and explained. A copy of the Appeal Rights (LIC 9058 01/16) was provided. The Licensee’s signature on this report acknowledges receipt of rights.
SUPERVISOR'S NAME: Claudia GuangorenaTELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Janeth ChavezTELEPHONE: (323) 981-3376
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2019
LIC9099 (FAS) - (06/04)
Page: 4 of 5