198005944-6-29-2023-54-CC-KCHS-CVFU7H-20230907151959

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198005944
Report Date: 06/29/2023
Date Signed: 06/29/2023 11:56:33 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2023 and conducted by Evaluator Warren Birks

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20230626100259

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198005944
ADMINISTRATOR:	JENNIFER HOLLANDSWORTH		FACILITY TYPE:	850
ADDRESS:	5251 E. LAS LOMAS		TELEPHONE:	(562) 961-8882
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90815
CAPACITY:	105	CENSUS: 83	DATE:	06/29/2023
		UNANNOUNCED	TIME BEGAN:	09:02 AM
MET WITH:	Jennifer Hollandsworth		TIME COMPLETED:	11:55 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff left day care child in a soiled diaper for a long period of time.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Warren Birks conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Director Jennifer Hollandsworth who provided information and assistance for the inspection.

Between 9:15am and 11:30am, LPA conducted interviews with staff #1, #2, #3 and the Director. LPA also reviewed a photo, a daily log and a June 27, 2023 Unusual Incident Report(UIR) submitted to Child Care Licensing. The UIR indicates that on June 23, 2023, staff #1 did not remove child #1's pull up after naptime (as per parent/facility verbal potty training agreement). As a result, child #1 was discovered later at home with a dried soiled pull up diaper. LPA received staff and Director disclosure that corroborates the incident report and the complaint.
Based on interviews, photos and incident report documentation, the preponderance of evidence standard has been met. therefore the above allegation is found to be SUBSTANTIATED. Director Hollandsworth indicated that there was a miscommunication with how staff read the whiteboard which list...CONTINUED

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 54-CC-20230626100259

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198005944
	VISIT DATE: 06/29/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

all the children and their diapering protocol. Therefore, the facility has color coded the whiteboard for children in diapers, and uses color coded postings for children who are potty training and already potty trained. The list also has directions to remove pull ups for napping potty trained children at 3:00pm daily (which is the approximate time that children who nap with pull ups wake up).

LPA did not receive any information indicating the non removal of the pull up (after nap time) incident is a systemic problem. LPA could not determine the exact amount of time the diaper was dry soiled. However, the incident is a potential risk to children in care.

LPA informed Director that the facility is cited for Title 22 Personal Rights (children are to be accorded safe healthful and comfortable accommodations).

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. This report along with a copy of the appeal rights was provided. Exit interview conducted with Director Hollandsworth.

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 54-CC-20230626100259

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198005944
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/29/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 06/29/2023 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	Personal Rights:(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as	1 2 3 4 5 6 7	Director Hollandsworth indicated that there was a miscommunication with how staff read the Whiteboard (where diapering protocol is provided). Therefore, the facility has color coded whiteboard for children in diapers and uses a color coded posted list for children who are potty training and potty trained. The list also has directions to remove pull up at 3:00pm which is the approximate time children who nap pull ups wake up from nap.
	8 9 10 11 12 13 14	evidenced by: Staff disclosure and June 26, 2023 incident report indicate the facility did not follow agreed potty training protocol on June 23, 2023. The preponderance of evidence indicates the incident resulted in child #1 having a dried soiled diaper discovered at home after pick up.	8 9 10 11 12 13 14	In addition staff now have their own list of children who they are responsible for which makes it more streamline. Director also indicated that beforehand, the Whiteboard list was harder to read and now the categories are much easier to read and follow.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 3