198005944-10-12-2023-54-CC-KCHS-CYGVQV-20231213153858

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198005944
Report Date: 10/12/2023
Date Signed: 10/12/2023 05:28:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2023 and conducted by Evaluator Warren Birks

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20230918111406

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198005944
ADMINISTRATOR:	JENNIFER HOLLANDSWORTH		FACILITY TYPE:	850
ADDRESS:	5251 E. LAS LOMAS		TELEPHONE:	(562) 961-8882
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90815
CAPACITY:	117	CENSUS: 66	DATE:	10/12/2023
		UNANNOUNCED	TIME BEGAN:	03:48 PM
MET WITH:	Regina Ramirez		TIME COMPLETED:	05:35 PM

ALLEGATION(S):

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Lack of Supervision

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPAs) Warren Birks and Anthony Padilla conducted an unannounced complaint inspection to investigate the above allegation. LPA met with visiting Director Regina Ramirez and Toni Barnes who assisted during the investigation.

During the course of the investigation, LPA reviewed a September 13, 2023 incident report and conducted interviews with three staff and five children. LPA also conducted interviews with outside individuals connected to the program. LPA received no corroborating disclosures regarding (Staff does not provide adequate supervision resulting in day care child scratching another day care child in care on two occassions).

Staff #1 indicated that, staff witnessed child #1 pulled child #2 from a slide and child #2 retialiated by grabbing and scratching child #1's left cheek. Staff indicated they were about 10-15 feet away and the conflict happened abruptly and was unpreventable. Staff indicated they have witnessed and addressed normal minor child conflict between child #1 and child #2 (not to the level that occurred on the slide).

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 10/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20230918111406

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198005944
	VISIT DATE: 10/12/2023

NARRATIVE

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The complaint also indicates two days later (September 15, 2023) complainant discovered another scratch on the neck of child #1 near the collar at home. Staff informed LPA that they did not witness or observe any injures or scratches on child #1 on the day in question and it was a good day. LPA received no disclosures from children regarding the incident.

LPA could not thoroughly indicate that the unknown scratch (discovered at home) is a result of lack of adequate supervision. LPA Birks also received no disclosure from children and staff that they witnessed anything related to these allegations. LPA received no corroborative information or other information that would help substantiate or make the allegations unfounded.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, at this time the allegation are Unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. This report along with a copy of the appeal rights was provided. Exit interview was conducted with visiting Director Regina Ramirez.

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 980-4934
LICENSING EVALUATOR NAME: Warren Birks	TELEPHONE: 323-981-3373
LICENSING EVALUATOR SIGNATURE:	DATE: 10/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023

LIC9099 (FAS) - (06/04)

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